Library Circulation Services Representative

Part-timeLibrary Circulation Services Representatives work19 hours per week; positions are available at the twelve branch locationsthroughout the City of Milwaukee. Library Circulation Services Representativeare required to work a full day on Sundays from 8:30 a.m. to 5:00 p.m.

The Milwaukee Public Library (MPL) is committed to providingthe highest quality of service to internal and external meetingthis commitment employees are knowledgeable competent dependable andcourteous in performing their job responsibilities and they work cooperativelyas part of a team.

The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about being part of an inclusive team of public servants pleaseconsider the following opportunity.

The Library Circulation Service Representative performs avariety of duties related to circulating physical library materials andproviding patron services.

Customer Service

• Serve the public via in-person and telephone customer service.
• Assist patrons with checking out library materials processing fine payments and refunds; resolve related disputes.
• Maintain circulation and reference interaction statistics.
• De-escalate challenging patron interactions within scope and escalate up to supervisors managers and security staff as appropriate.
• Answer directional and general informational inquiries regarding library and community services and events.
• Answer the telephone and transfer calls to appropriate staff members.
• Assist the public with resources including self-checkout pick-up of holds e-commerce photocopiers printers PCs and CountyCat.
• Assist the public with library account registration renewal and ongoing management of patron accounts.

• Must work Sundays from 8:30 a.m. to 5:00 p.m.
• Work within the hours of the Milwaukee Public Library system. Branch Libraries are open Monday and Tuesday from 12:00 p.m. to 8:00 p.m. Wednesday through Friday from 10:00 a.m. to 6:00 p.m. Saturday from 9:00 a.m. to 5:00 p.m. and Sunday from 10:00 a.m. to 5:00 p.m.
• Supply emergency help at other MPL libraries as requested.
• Lift and move items weighing up to 20 pounds; push and pull wheeled conveyances weighing up to 100 pounds.
• Work in small spaces in dusty work conditions and around noisy equipment at times.
• Adhere to the MPL dress code policy.

NOTE:Part-time Library Circulation ServiceRepresentatives work a maximum of 19 hours per week. Flexibility in scheduling including days evenings and weekend hours is expected.

years of experience performing customer serviceor paraprofessional functions closely related to the essential functions listedabove.

Equivalent combinations of education and experience may beconsidered. For example an associate degree in a related field such asbusiness information technology or liberal arts from an accredited collegemay be considered equivalent.

NOTICE: Please do not attach your academic transcripts toyour employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.

Technical

• Ability to read and understand work-related documents in English such as policies and procedures books and periodicals.
• Ability to follow instructions and library policies.
• Ability to precisely sort information alphabetically and numerically.
• Knowledge of cash and credit card handling practices.
• Knowledge of basic mathematics to assist in performing monetary transactions and compiling reports.
• Ability to analyze and troubleshoot circulation issues for patrons.
• Data entry skills and basic proficiency with Microsoft Word and Excel email and the Internet.
• Ability to maintain accurate records.

The current wage rate (Pay Range 5AN) is$19.63 perhour and the current resident incentive rate for City of Milwaukee residentsis$20.41 per hour.

Part-time appointees are not eligible for benefits.

THE SELECTION PROCESSwill be job-related and willconsist of one or more of the following: an evaluation of educationexperience and/or responses to supplemental questions; a written orperformance test a structured interview or other assessment methods. TheDepartment of Employee Relations reserves the right to call only the mostqualified candidates to structured interviews and performance interviews may include written exercises. Selection processcomponent weights will be determined by further analysis of the job.

INITIAL FILING DATE-The selection process willbe held as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without priornotice. However recruitment may continue until the Citys needs have been applicants will be notified of the date time and place of theselection process components. Unless otherwise required by law the City ofMilwaukee will not provide alternative selection process dates or times. Theapplicant is responsible for attending all phases of the job selection processat the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting you would like assistance completing an application please contact the Department of Employee Relations at
• The Department of Employee Relations is located at City Hall 200 E Wells St Room 706 Milwaukee WI 53202

EEO Code 501

The City of Milwaukee values and encourages diversity and isan equal opportunity employer.