HR Operation Specialist (IndonesianMalay Speaker)

Job Description

Job Overview:

This role plays a critical role in ensuring that HR operations are executed with accuracy consistency and compliance across AP markets.

As an HR Operations Specialist this role will not only deliver Tier 2 HR operational services but also act as a key connector between employees HR partners and global/regional teams. This role directly impacts employee experience compliance and the credibility of HR operations in a fast-growing multicultural environment.

This is a role for someone who finds purpose in making complex HR processes work smoothly at scale and enjoys collaborating across countries time zones and cultures.

Key Responsibilities:

1. Employee Lifecycle Service Delivery (Approx. 80%):

• Deliver end-to-end HR operational services across the employee lifecycle including onboarding offboarding probation management labor contract administration employee letters retirement and Global Mobility support ensuring accuracy timeliness and a positive employee experience.

• Own and manage high-volume deadline-driven HR transactions while maintaining strong attention to detail and compliance standards.

• Ensure all HR operations documentation and processes strictly comply with local labor regulations and internal policies across assigned APJC geographies.

• Maintain accurate and up-to-date employee records and personnel files safeguarding data integrity and confidentiality.

• Partner closely with HRBPs Payroll & Benefits and regional HR Operations teams to ensure effective last-mile service delivery and resolution of complex or escalated cases.

• Develop review and continuously improve HR operational SOPs to ensure clarity standardization and alignment across regions.

2. Projects & Process Improvement (Approx. 20%):

• Actively support and participate in global regional and local HR projects related to employee lifecycle operations system changes or policy rollouts.

• Identify operational risks inefficiencies and pain points in existing HR processes and propose practical scalable improvements.

• Work with cross-functional and cross-border stakeholders to align on solutions manage dependencies and implement agreed changes in a structured manner.

• Balance day-to-day operational delivery with project work demonstrating the ability to switch priorities quickly when business needs shift.

Qualifications:

• Bachelors degree in Human Resources Business Administration or a related field.

• Minimum 5 years of experience in HR operations HR shared services or multinational organizations preferably covering multiple Asian markets.

• Solid understanding of HR operational best practices and local labor laws in Asia.

Language & System Skills

• Proficient in English for daily work; additional Asian language capabilities (e.g. Chinese Thai Malay Bahasa Vietnamese Korean) are required.

• Comfortable working with HRIS (e.g. Workday) and Microsoft tools (Excel PowerPoint) with strong data accuracy awareness.

Core Capabilities & Mindset

• Strong ability to work under pressure: Able to handle high transaction volumes urgent employee issues and strict deadlines without compromising quality or compliance.

• Cross-cultural collaboration skills: Comfortable working with stakeholders across countries time zones and cultural contexts; able to communicate clearly and professionally in a regional environment.

• Resilience and accountability: Remains calm structured and solution-oriented when facing ambiguity frequent changes or conflicting priorities.

• Detail-oriented with a big-picture mindset: Pays attention to execution details while understanding how operational work connects to broader HR and business outcomes.

• Ownership mindset: Takes responsibility for outcomes not just tasks and proactively follows through on issues until resolution.

Required Skills:

Preferred Skills:

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