Senior IT Business Analyst

Join our Manulife Bank Technology Team!

This role offers the opportunity to play a pivotal part in the evolution of our Core Banking Platform supporting critical capabilities across Deposits Mortgages Payments AML and Fraud.

As a Senior IT Business Analyst you will serve as a key bridge between business stakeholders and technology teams translating complex banking processes into scalable highquality solutions. Your work will directly contribute to platform stability regulatory compliance and improved customer this role you will gain exposure to enterprisescale systems influence meaningful change and deepen your expertise across core banking platforms and integrations while working with diverse crossfunctional teams.

Position Responsibilities:

• Serve as a Senior IT Business Analyst supporting the Core Banking Platform with a strong understanding of processes related to Deposits Mortgages Payments AML and Fraud.
• Partner with business stakeholders to interpret analyze and document business and functional requirements.
• Translate business and user needs into clear Epics Features and User Stories aligned with Agile delivery practices.
• Collaborate with Engineering Architecture and UX teams to create system maps illustrating workflows data flows and integrations across current and future state platforms.
• Facilitate requirements design and review sessions to align stakeholders and manage changes using standard governance and control processes.
• Define acceptance criteria and support product performance and user acceptance testing by translating use cases into test conditions and expected results.
• Coordinate process changes system enhancements and product implementations including supporting test planning and execution.
• Evaluate and recommend technology solutions that align with business needs and industryleading practices.
• Analyze product performance user feedback operational data and market trends to identify improvement opportunities and optimization strategies.
• Conduct user research interviews usability testing and A/B tests to inform solution design and enhance user experience.
• Prepare reports insights and presentations to communicate findings and recommendations to stakeholders and crossfunctional teams.
• Facilitate ongoing communication between business and technical teams throughout the project lifecycle to support successful delivery.

Required Qualifications:

• 57 years of experience working within core banking environments supporting platforms related to Deposits Mortgages Payments AML or Fraud.
• Strong experience in business or systems analysis including requirements elicitation documentation and validation.
• Proven ability to translate business needs into technical requirements user stories or product specifications.
• Experience working within Agile or iterative software development environments.
• Familiarity with system design analysis techniques and user testing.
• Strong stakeholder management communication and collaboration skills.
• Experience working with enterpriselevel systems and applications.

Preferred Qualifications:

• Experience working across multiple core banking systems with significant integration exposure.
• Experience contributing to UX research usability testing data analysis or product performance evaluation.

We recognize that experience can be gained in many ways. If your background does not match every requirement exactly but this role excites you we encourage you to apply.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.