Senior Manager, Pfizer Patient Services (PPS) Patient Assistance Programs (PAP)

This posting covers multiple available positions.

Role Summary

ThePfizer Patient Services Patient Assistance Programs SeniorManageris responsibleformanagement of Pfizers PatientAssistancePrograms acrossBusiness Units including: Specialty Care Oncology and Primary that all solutions are developedmaintained and scaledin accordance withenterprise standards compliance requirements and strategic role collaborates cross-functionally to drive consistencyand efficiency.

Role Responsibilities

This rolewillensurethat the ongoing operations of Pfizers Patient Assistance Programsincluding the Institutional Patient Assistance Program (IPAP) are executed to ahigh Managerwill:

• General responsibilities:
  • Manage PAPprograms across BUsthat result in exceptional patient and Healthcare Provider (HCP) service delivery at HUB/vendors responsible for PAP operations
  • Develop and measure quality management standards across all PAP vendors includingprogram needs performance cost and outcomes to betterallocateresources appropriately
  • Ensure vendor adherence to PAP Business Rules
  • Ensureprogram content and tactical alignment to the patient journey

• Program operations:
  • Partner with Patient Services BU Hub Lead to define and align PAP business rules and develop ways of working framework to ensure seamless hand-off processes and an optimized patient journey into PAP.
  • Collaborate with Pfizer Supply Chain team Pfizer Logistics team Memphis Distribution Center PAP vendor and Finance (as applicable) on volume and budget forecasting
  • Engage with applicable field facing colleagues as needed on program requirements
  • Ensure that all PAP program operationscomply withexternal (state and federal) and internal (Pfizer PAP/IPAP Standard Operating Procedure (SOP)Patient Support Program Compliance Requirements) and quality and privacy guidelines
  • Troubleshoot challenges and other operational issues such as shipping issues product delays patient appeals and reimbursement issues
  • Conductreviewsand reporting of monthly PAP data (examples: patients reached scripts enrollment)identifyingHUB/PAP improvements and flagging any budget needs to theappropriateand approved colleagues
  • Modernize digital/online enrollment and patient caregiver and HCP engagement experience

• Vendor management:
  • Manage vendors to ensure accurate and efficient program administration including but not limited to: call center operations application processing medicine fulfillment via mail order pharmacy or Pfizer Memphis Distribution Center
  • Provideregular guidance to program vendors to ensure Service Level Agreements (SLAs) are met or exceeded
  • Supports and leads SOW development and approvals; manages and monitors vendor budgets to ensure alignment with financial forecasts and contractual requirements.
  • Ensure vendors are compliant with all Pfizer requirements including but not limited to: program digital andsafety reporting includingadverse events (AE)

• Communications and online assets:
  • ReviewPfizerRxPathways website to ensure content is up-to-date andaccurate.
  • Collaborate with external agencies key stakeholders and Pfizer Digital teams to refresh website as needed and to review and manage website metrics.
  • Manage inputs toPAP Connect online enrollment and product refill platform ensuring cost efficiencies and patient satisfaction
  • Contribute tostrategy behind and creative content for training videos intended to explain program benefits and enrollment processes
  • Help shape clear communications for HCPs and patients/caregivers on PAP eligibility requirements
  • Support facilitation/development of presentations ofthe Pfizer RxPathways program to key stakeholders (HCPs patient advocates third party groups etc.) as needed
  • Engage with stakeholders across all levels of the organization

• Data integrity and reporting:
  • Provide input intomonitoring and evaluation tools that regularly highlight any potential breakdown/gap in controls at vendor level
  • Maintain close tracking of program metrics including but not limited to patients helped prescription/refill numbers and enrollment data for PAP and develop tools and processes to ensure data integrity at the vendor
  • Support reporting requirements to various Pfizer entities including the Pfizer Patient Assistance Foundation Board of Directors the PAP Steering Committeeand Pfizer Inc. quarterly Patients Treated

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelors degree; advanced degree (MBA MPH etc.) preferred
• Proficiencyin Spanish a plus
• 6years experience in BiopharmaPatient Services Strategy/Operations/ ProgramManagement Strategy/Management Consulting or related areasrequired
• Clear understanding of US health insurance and reimbursement mechanisms
• Demonstratedexpertisein vendor and agency management patient access program operations websitedevelopmentand management.
• Demonstrated success in a highly fast-paced setting
• Significant depth in patient servicesPatient Assistant Programs
• Strong project management and organizational skillswith cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills and prior experience in presenting to senior leaders
• Ability to receive and implement direction from senior colleagues toachieve meaningful outcomes and create business impact
• Commitment to receiving development and coachingfrom leadership