Program Manager

• Permanent Full Time Contract

• Location: East Perth WA 6004

• $118169 Base Salary Super NFP salary packaging benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Togetherwerebuilding hope andpossibilityfor all.

Find out moreabout usandour purpose.

Your Opportunity
The Drug and Alcohol Youth Service (DAYS) is the only dedicated specialist withdrawal and residential rehabilitation service for young people in Western Australia.

As a key access point for young people navigating alcohol and other drug challenges DAYS provides therapeutic developmentally appropriate support that builds on each young persons strengths resilience and capacity for change. The service works collaboratively with a broad network of community partners to deliver holistic wraparound support that promotes wellbeing stability and long-term positive outcomes. This on-site leadership role is integral to fostering a safe responsive and supportive environment within the service.

As Program Manager for Youth withdrawal residential program based in East Perth you will bring a strong commitment to community impact relational leadership and strengths-based practice across youth AOD mental health residential or crisis settings. You will lead a multidisciplinary team within a 24/7 service supporting staff to deliver high-quality culturally responsive and person-centred support Your leadership will enable a positive team culture grounded in reflection learning and shared values while ensuring service delivery aligns with best practice clinical governance and contractual requirements.

In this role you will guide operational excellence by strengthening practice frameworks supporting continuous improvement and fostering collaborative stakeholder relationships that improves outcomes for young people. You will also contribute to a rotating on-call roster providing consistent and responsive leadership during periods of escalation or crisis

Your Key Responsibilities

• Lead and mentor a multidisciplinary team of approximately 1315 staff (including direct reports and casuals) ensuring high standards of practice supervision performance and professional development.

• Oversee daily operations of the 24/7 Youth withdrawal residential service including rostering handovers incident management and service continuity.

• Coordinate client intake assessments and allocation ensuring timely responses to referrals and consistent monitoring of young peoples progress.

• Maintain service compliance quality practice and risk management including reporting data oversight reflective practice TCI implementation and adherence to funding safety and service standards.

• Develop and maintain strong stakeholder relationships engaging with funders partner organisations community services and internal Mission Australia teams.

• Manage administrative financial and operational requirements including budgets incident reports KPIs audits and continuous improvement initiatives.

• Provide oncall leadership support as part of a rotating roster responding to escalations crises and complex situations involving vulnerable intoxicated or distressed young people.

Requirementsfor Success

• Demonstrated leadership experience (2 years) within the child youth & family Alcohol and other drugs homelessness or residential care sectors with the ability to lead teams in fastpaced complex environments.

• Strong capability in valuesbased people management workforce planning supervision motivation and maintaining a positive and accountable team culture.

• Relevant qualifications such as a diploma degree or equivalent demonstrated experience in community services AOD youth work or related fields.

• Experience working with vulnerable young people and sound understanding of AOD mental health crisis intervention FDV risk traumainformed practice and complex behavioural presentations.

• Confidence managing 24/7 service operations including rostering service flow crisis response and maintaining consistent standards across a residential setting.

• Ability to build strong stakeholder relationships collaborate effectively and represent the service with professionalism and integrity.

• Highlevel communication problemsolving and deescalation skills with the ability to remain calm under pressure meet KPIs manage admin-heavy workloads and provide oncall support approximately once every 56 weeks.

• Full driver licence with no restrictions.

Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued empowered and celebrated weprovidea range of employee benefits including:

• Rewarding work every day you knowyouremaking a real difference

• Not-for-profit salary packaging reducing your tax (details viaAccess Pay)

• Free external confidential counselling and access tochaplaincy support

• Volunteering opportunities

• Opportunity topurchaseadditionalannual leave.

• Extra leaveincluding:Mission Australia Thank You Day & Work Anniversary Day off

Ourculture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

Weprioritisethe safety and wellbeing of everyone both within our team and the individuals we serve.

We arecommitted to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation tosubmitan applicationand aim to ensure that the recruitment and employee experience is as accessible and inclusive as whoever you are ifyoureskilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live withdisabilityand require support tosubmityour application please emailor visitourCareers pageforadditionalcontact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.For culturally safe support orassistancewith your application please contact us at

Find out more about acareer with Mission Australia.

How to apply

Click Apply and send your application today!

As a committedCircle Back Initiativeemployer we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you