Identity Operations Analyst

The opportunity:

This role provisions and deprovisions access across multiple platforms within agreed service levels supports access-management tools and processes and performs reporting auditing and control activities to meet internal policy legal and regulatory requirements.

The role partners with end users hiring managers security analysts and application teams to clarify requirements translate compliance needs into practical solutions and find opportunities to streamline and automate manual processes.

What youll be doing:

• Provision and deprovision user group and privileged access across multiple enterprise systems including account lifecycle management in Active Directory and related platforms in line with established controls and least-privilege guidelines.
• Process access requests and incident tickets via Markels ticketing system (e.g. ServiceNow) within agreed SLAs; reassign escalate or partner with security analysts and application teams as the need arises.
• Support and administer IAM tools and services (e.g. MFA SSO federated identities PAM) and maintain a working understanding of critical systems used across Markel.
• Develop document and maintain access-management procedures standards and methodologies for assigned platforms databases and applications.
• Perform reporting audit and compliance analysis (e.g. monthly/quarterly reviews and Sarbanes-Oxley access reviews) identifying exceptions/gaps and escalating issues to management and Internal Audit as appropriate.
• Assist with RBAC activities including research analysis and role design; translate compliance requirements into actionable access-control solutions.
• Identify assess and recommend meaningful resolutions to access-related security risks; maintain awareness of current and emerging security threats and industry guidelines.
• Collaborate with team members to streamline and automate manual processes improving security efficiency and end-user experience.
• Communicate clearly and expertly with end users managers vendors and global teams via email phone and messaging tools; handle sensitive information with tact discretion and diplomacy.
• Participating in on-call rotation and work adjusted hours where required for operational coverage training and knowledge transfer.

Our must-haves:

• Experience with IAM concepts and technologies including directories MFA SSO federated identities PAM and account provisioning.
• Experience with Azure Active Directory/Microsoft Entra ID RBAC and directory services (AD/LDAP) and Windows authentication (Kerberos/NTLM).
• Experience in Identity & Access Management (or closely related experience) preferred.
• Familiarity with IAM and ITSM tools such as SailPoint/IdentityNow (or similar) ServiceNow and JIRA; password management tools (e.g. CyberArk) desirable.
• Microsoft 365 and Microsoft Exchange management experience (including Exchange Online) are desirable.
• Understanding of audit/compliance frameworks and regulatory requirements (e.g. SOX PCI) desirable.
• Strong analytical and troubleshooting skills; attention to detail; ability to exercise good judgement with minimal supervision.
• Excellent written and verbal communication customer service collaboration and documentation skills; ability to handle confidential information appropriately.
• Discipline-specific certifications such as CISSP CCSK ITIL Microsoft Azure Fundamentals (or similar).
• Relevant IAM platform/tool certifications (where available)..

Who we are:

Markel Group (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

Were all about people We win together We strive for better We enjoy the everyday We think further

Whats in it for you

• A great starting salary plus annual bonus & strong benefits package
• 25 days paid holiday plus Bank Holidays with the opportunity to buy/sell extra leave
• Fantastic company pension scheme private medical and dental cover life assurance travel insurance cover income protection season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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