Field Excellence Head

Key responsibilities:

• Lead the design governance and execution of commercial incentive schemes and field performance frameworks.

• Establish and maintain standardized KPIs dashboards analytics and reporting for Commercial and Value & Access teams.

• Drive territory design alignment and optimization to maximize field force effectiveness.

• Provide data-driven insights and recommendations to improve sales performance and access field metrics.

• Partner with CRM and field system owners to define business requirements and support implementation across teams.

• Support go-to-market strategies for launches including field force sizing and deployment models.

• Ensure alignment of field KPIs and access metrics with global and local brand strategies.

• Manage external benchmarking and data acquisition to inform field performance improvements.

• Foster a culture of high performance coaching and continuous development across the team.

Essential Requirements:

• Bachelors degree in bioscience engineering business or related field

• Minimum 8 years of experience in pharma/biotech commercial operations including experience in Field or Commercial Excellence.

• Proven experience designing and managing incentive schemes including payout modeling and performance diagnostics.

• Strong expertise in territory design targeting segmentation and field deployment analytics.

• Experience leading high-performing teams and driving cross-functional collaboration.

• Hands-on experience with CRM systems (e.g. Veeva) and BI tools (e.g. Power BI Tableau).

• Strong analytical skills with knowledge of data governance compliance and industry standards.

• Fluent English; additional local language is a plus.

At Novartis Canada we are determined to be a valued partner and advocate with a deep understanding of patient needs along the entire care journey from drug development to diagnosis to access and beyond. Part of the way we are doing this is by leveraging data technology and partnerships.

Research & Development: we focus on four core therapeutic areas: Cardiovascular Renal & Metabolic Immunology Neuroscience and Oncology. We also develop and deliver treatments through other promoted and established brands which today are helping millions of patients. Over the last three years our average annual research and development investment in Canada was over $30 million and we conduct clinical trial research in every region throughout Canada.

Commitment to Diversity and Inclusion: Novartis is committed to building outstanding inclusive work environment and diverse teams representatives of the patients and communities we serve.