Help Desk Analyst

First National Bankers Bank

Job Location:

Birmingham, MI - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Benefits:

401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

SUMMARY:
The Help Desk Analysts role is to offer first-level support and technical assistance to end-users who are using hardware software or other computer systems. This includes receiving prioritizing resolving and documenting end-user requests in a timely manner. Support may be in person and hands-on or may require remote access systems be used.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Serve as the first point of contact for technical assistance to end-users via phone email and ticketing system.
Troubleshoot diagnose and resolve hardware and software issues both in-person and remotely in a timely and courteous manner.
Image desktops and laptops to be deployed to end-users. Setup and configure other hardware such as printers scanners cameras iPhone/iPad etc.
Work with Microsoft operating systems and tools such as Active Directory Exchange and Windows permissions.
Must have a strong security focused approach.
Assist with special projects and security initiatives.
Redirect unresolved issues to the next level of support when necessary.
Follow-up to make sure issues have been completely resolved.
Maintain technical documentation of software installation practices hardware and software configurations and problem troubleshooting.
Must be able to communicate clearly and effectively adapt to change and have strong problem solving and analytical skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.

Required Experience:

Responsive recruiterBenefits:401(k)401(k) matchingCompany partiesCompetitive salaryDental insuranceHealth insurancePaid time offParental leaveVision insuranceSUMMARY:The Help Desk Analysts role is to offer first-level support and technical assistance to end-users who are using hardware software or o...

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About Company

First National Bankers Bank

First National Bankers Bank Community banks throughout the United States turn to First National Bankers Bankshares, Inc. and its subsidiaries, First National Bankers Bank, FNBB Services Corp., FNBB Capital Markets, LLC and FNBB Insurance Agency, LLC for solid, reliable correspondent b ... View more

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