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PennDOT HDA3 A4 SC3 (Tier 1 Help Desk)
Job Location:
Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
25 June 2026 (30+ days ago)
Posted:
Application Deadline:
22 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ITS Tier 1 Help Desk - Immediate placement
This is a very urgent requirement with immediate placement please apply for immediate consideration.
Job Title: Tier 1 Help Desk
Location: Harrisburg Pennsylvania
Interview: Phone/In-Person
Duration: Long Term
Job Description:
Help Desk Analyst - 1 year of field experience. 2-year associates degree or equivalent technical study.
Provides technical assistance support and advice to end users for hardware software and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions applying knowledge of computer software hardware systems and procedures.
Required Skills:
Experience with call tracking and ticketing software
Above average communication skills and telephone manner.
Excellent organizational skills
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment
Above average communication skills and telephone manner.
Excellent organizational skills
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment
Thanks
