US Fleet Manager Fleet Insurance Claims Indirect Sourcing Specialist

MAJOR FUNCTION

The Fleet Manager / Fleet Insurance Claims / Indirect Sourcing Specialist is responsible for overseeing the day-to-day management maintenance compliance and operational readiness of the companys vehiclefleetplus responsible for indirect tasks in the Americas region under the Global Indirect Fleet Category Manager leadership.This role also leads and manages all fleet-related insurance claims serving as the primaryliaison between the company insurance carriers repair vendors internal stakeholders and drivers. The position ensures fleet safety cost efficiency regulatory compliance and timely resolution of claims.

PRIMARYRESPONSIBILITIES

Fleet Operations Management

• Manage the companys vehicle fleet lifecycle including acquisition assignment maintenance and disposal.

• Monitor fleet performance fuel usage mileage and operating costs to optimize efficiency and reduce expenses.

• Coordinate preventive maintenance schedules and ensure timely repairs to minimize downtime.

• Maintain accurate fleet records such as registration licensing inspections warranties and service histories.

• Develop and implement fleet policies procedures and safety protocols.

Insurance Claims Management

• Serve as the primary point of contact for all fleet-related insurance claims including accidents damage theft and liability incidents.

• Initiate track and manage insurance claims from first notice of loss (FNOL) through final resolution.

• Collaborate with drivers supervisors and insurance carriers to gather incident documentation statements photos and police reports.

• Monitor claim progress negotiate settlements when needed and ensure timely reimbursement from insurers.

• Review estimates repair invoices andadjustreports for accuracy and cost control.

Compliance & Risk Management

• Ensure all fleet operations comply with federal state and local regulations (DOT OSHA state DMV requirements etc.).

• Conduct regular safety audits driver training and post-incident reviews to mitigate risk and prevent future incidents.

• Track and report on fleet safety metrics claim trends and loss ratios.

• Maintain proper documentation for audits insurance renewals and internal reporting.

Vendor & Stakeholder Relations

• Manage relationships with repair shops leasing partners rental agencies telematics providers and insurance carriers.

• Coordinate vehicle rentals or replacements during repairs or downtime.

• Work closely with Finance HR Safety and Operations to support organizational goals.

Data Management & Reporting

• Maintain accurate fleet databases and insurance claim logs.

• Prepare regular reports on fleet performance costs claims status and KPIs for leadership.

• Use telematics and fleet management software to drive productivity safety and compliance.

Indirect Sourcing tasks

• Support the execution of indirect procurement activities across the Americas region in alignment with global indirect category strategies

• Work under the guidance of the Global Indirect Category Manager to ensure consistency and compliance with sourcing policies

• Coordinate and support regional initiatives including supplier management and contract execution

• Assist in implementing global sourcing frameworks and the 2-step sourcing process within the Americas

MINIMUM REQUIREMENTS

EDUCATION:

• Bachelors degree in business administration Logistics Risk Management or related field preferred (or equivalent experience).

EXPERIENCE:

• 35 years of experience in fleet management insurance claims transportation or a related area.

• Experience with commercial insurance claimsstronglypreferred.

KNOWLEDGE & PERSONAL ATTRIBUTES:

• Strong knowledge of fleet operations vehicle maintenance and regulatory requirements.

• Familiarity with insurance claim handling processes terminology and documentation.

• Excellent communication and negotiation skills.

• Strong analytical and problemsolving abilities.

• Proficiency with fleet management systems telematics and Microsoft Office tools.

• Ability to manage multiple priorities in a fast-paced environment.

• Attention to detail

• Customer service mindset

• Process-driven and highly organized

• Ability to work independently and crossfunctionally

• Strong judgment and decisionmaking skill