Customer Experience Advisor

If youre great with people love helping customers and want a career with no weekends no late nights and real earning potential this role is for you. Were building a new customerfacing position inside our service department and were hiring now.

Position: Customer Experience Associate Service Department

Schedule: MondayFriday Service Hours Only Earning Potential: $70000$120000 Location: Suntrup Automotive Group (Multiple Stores)

About the Role

The Customer Experience Associate is a relationshipdriven customerfacing role inside our service department. You will help customers explore options that improve their ownership experience including upgrading to newer vehicles or adding protection products that save them money longterm.

This is not a traditional sales job. Its a hospitalityfocused role for someone who enjoys talking to people and thrives in a fastmoving environment.

Responsibilities

• Engage service customers in person throughout the day

• Use our digital tools to review customer insights and opportunities

• Present upgrade paths or ownership solutions

• Explain protection products and service contract options

• Coordinate with sales staff to finalize vehicle purchases

• Follow up with customers using our CRM AI tools

• Maintain a polished professional presence in the service lane

Compensation & Benefits

• $70000$120000 earning potential

• MondayFriday schedule

• No weekends no late nights

• Health dental vision

• 401(k) with company match

• Paid training

• Career stability with a growing automotive group

Who Thrives in This Role

Were looking for someone who is:

• Warm confident and great with people

• Fastmoving and proactive

• Comfortable starting conversations with strangers

• Not afraid of rejection

• Organized and accountable

• Motivated by earnings and customer satisfaction

Ideal Backgrounds Include:

• Former salespeople who want better hours

• Former Finance Managers who want a customerfacing role without late nights

• Former Sales Managers who want a stable relationshipdriven position

• Hospitality pros who love customer interaction

• Retail leaders who want a career path

Who Should Not Apply

This role is not a fit for someone who:

• Avoids talking to new people

• Moves slowly or waits to be told what to do

• Struggles with followup

• Dislikes a fastpaced environment

• Avoids accountability

Why This Role Matters

This is a brandnew department designed to improve customer experience increase retention and help customers make smart decisions about their vehicles. Youll be the face of that experience and your work directly impacts customer satisfaction and dealership success.