Ops Area Manager IB and ICQA, SSD

We are seeking an Inbound and ICQA Area Manager to join our Fulfilment Centers Inbound and Inventory Control and Quality Assurance team. Our Fulfilment Centers lie at the core of Amazons rapidly expanding operations network: they are where we handle our highly dynamic every Fulfillment Center our teams receive deliveries pick products package them and ship them out. Each team contributes to our success and you can be a key player in driving us forward.

These Fulfillment Centers are fast-paced high-impact and highly rewarding environments where adherence to policies and procedures is critical. We are looking for an inspiring and capable leader to ensure we continue delivering on our customer promise while enabling our teams to excel with a customer-obsessed mindset.


Key job responsibilities
As an Area Manager you will:
Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the Fulfillment Center.
Champion safety initiatives and ensure full compliance to maintain a safe and secure work environment for all associates.
Coordinate inventory control maintenance and random counts aligned with network strategies ensuring SOX compliance and consistency.
Measure quality inventory integrity and accuracy delivering actionable feedback to the operations management team.
Conduct shift planning and forecasting while effectively assigning and directing work.
Identify root causes of inventory deviations using cause-and-effect methodologies and implement corrective actions.
Drive and support network-wide Fulfillment & Operations-focused quality initiatives.
Review and analyze customer complaints and process defect data developing comprehensive action plans to minimize future occurrences.
Promote process improvements while developing your teams capabilities to keep pace with our rapid growth fostering a culture of excellence and engagement.
Appraise team performance providing tailored development recognition and coaching to unlock their full potential.

- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Speak write and read fluently in Portuguese
- Experience leading teams

- Experience with performance metrics and process improvement and Lean techniques
- Experience in Business English skills both verbal and written

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.