Retail Energy Operations Manager

ONIT Energy Ltd. (also known as Ontario Wholesale Energy Gas & Electric) is a leading provider of Natural Gas & Electricity Supply and retail services tailored to small to large commercial consumers across Canada. With over 65 years of combined industry experience we offer a diverse portfolio of products ensuring price stability including leveraged index and structured physical solutions. Our commitment to delivering exceptional customer service coupled with our technical prowess trading expertise and product ingenuity sets us apart in the industry. We pride ourselves on our operational efficiency allowing us to maintain competitiveness in pricing while delivering superior services.

We currently have a vacancy for a dedicated and driven Retail Energy Operations Manager to be a part of the ONIT family.

Role Summary

This is a full-time Retail Energy Operations Manager position responsible for managing day-to-day operations across customer enrollment contract validation and vendor coordination within a retail energy environment. This role ensures operational accuracy regulatory compliance and process efficiency while supporting cross-functional teams.

Key Responsibilities

Oversee end-to-end customer enrollment and contract processing

Review and validate customer documentation for accuracy and compliance

Manage relationships with vendors brokers and internal teams

Identify and implement process improvements to increase efficiency

Monitor operational KPIs and generate performance reports

Support compliance with Ontario energy retail regulations (OEB)

Lead and mentor a team

Qualifications

37 years of experience in operations energy retail utilities telecom or other contract-heavy industries

Strong experience in process optimization workflow management and high-volume operations

Proficiency in Excel and CRM platforms (e.g. Salesforce HubSpot); experience with Power BI is an asset

Strong analytical problem-solving and resource management skills

Experience with project management and strategic planning

Background in customer service and/or IT is considered an asset

Post-secondary education required; a degree in Business Administration Operations Management or a related field is considered an asset

Salary: $90000 - $110000 per annum plus potential for bonus

Benefits:

Competitive Salary

Health benefit package after 90-day probation

Paid time off and holidays

Close proximity to transportation (TTC)

Career Growth Opportunities

Apply today and be part of our team-focused environment!

Accommodation:

At ONIT we are dedicated to fostering diversity equity and inclusion believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds perspectives and life experiences to join us in addressing the worlds toughest challenges. Ensuring accessibility throughout the job application process is a priority for us at ONIT. If you require reasonable accommodations due to a disability whether visible or not please reach out to us at and we will gladly assist you