Associate Director, CRM Product Owner

Novartis seeks an accomplished product management leader with experience anddemonstratedsuccesstransforming CRM capabilities within commercial operations. Stronginnovationpartnership and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applicationsis key to success in this role.

• Own and deliver a defined product area:Drive end-to-end delivery for a set of CRM capabilities (e.g. field productivity customer engagement workflows medical engagement) from discovery through release andhypercare.

• Translate business needs into requirements:Partner with stakeholders to gather document and prioritize requirements; define user stories acceptance criteria and success measures.

• Manage and refine the backlog:Maintaina healthy backlog (prioritization refinement cadence dependencies definition of ready/done) aligned to quarterly/PI planning and stakeholder priorities.

• Drive disciplined agile execution:Work with delivery teams to plan execute and track work; remove blockers; managescopetrade-offs; and ensure predictable high-quality releases.

• Improve processes and user experience:Identifypain points in current workflows and propose enhancements;validatesolutions with users; and support change adoption with clear documentation and enablement.

• Partner across business and IT:Coordinate with CRM product managers architecture analytics privacy/legal and commercial/medical stakeholders toalign onrequirements sequencing and release readiness.

• Ensure governance privacy and compliance:Follow established governance processes and support risk assessments to ensure solutions meet regulatory privacy security and data standards.

• Mentor and coordinate delivery resources:Provide day-to-daydirectionto extended team members (e.g. analysts contractors) and contribute to capability building across the product owner community.

• Support change enablement and adoption:Partner with training and communications leads to ensure releases are understood adopted and measured; incorporate feedback into iterative improvements.

• Communicate status and outcomes:Provide concise updates on roadmap items risks decisions needed and measurable outcomes to product management leadership and stakeholders.

• Contribute to product strategy and continuous improvement:Bring market/industry insights user feedback and performance data to inform roadmap recommendations and operational improvements.

• Maintain platform and domain awareness:Stay current on CRM platforms (e.g. Salesforce Veeva) and evolving best practices; apply learnings pragmatically within the Novartis ecosystem.

Essential Requirements

• Bachelors degree in related field isrequired; Master of Science and/or MBA preferred

The pay range for this position at commencement of employment is expected to be between $145600.00 and $270400.00 a year; however while salary ranges are effective from 1/1/26 through 12/31/26 fluctuations in the job market may necessitate adjustments to pay ranges during this final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.