Operations Manager, Last Mile Central Operations

Join our Network Operations Center team and help optimize Amazons last-mile delivery network by transforming complex operational data into actionable insights. Youll partner with cross-functional teams to standardize processes drive automation and enhance the experience for station operators and delivery service partners across our global network.

Key job responsibilities
- Analyze operational data and performance metrics to identify inefficiencies bottlenecks and opportunities for improvement across the last-mile network translating findings into clear recommendations for stakeholders

- Coordinate cross-functional initiatives with Last Mile operations planning channel and technology teams to design test and implement standardized work processes that reduce variability and improve consistency across stations and regions

- Develop and enhance reporting tools dashboards and data processes that increase the availability and granularity of actionable insights for internal and external partners ensuring data accuracy and accessibility

- Drive process improvements and automation solutions that streamline repetitive station tasks reduce manual work and enable field leaders to focus on partner and driver experience while supporting network growth

- Plan track and communicate progress on team goals and business initiatives including segmenting objectives measuring attainment and adjusting strategies based on performance data and stakeholder feedback

A day in the life
As a Network Operations Center Program Manager youll focus on improving first-mile performance and evolving our operational processes to meet growing network complexities. Your day might include analyzing performance metrics to identify optimization opportunities collaborating with Last Mile operations and planning teams to implement standardized work processes and developing enhanced reporting tools that provide actionable data to internal and external partners. Youll also work on segmenting business goals measuring progress toward key initiatives and communicating findings to stakeholders across multiple teams. Beyond routine responsibilities youll champion automation solutions that free up operator bandwidth so they can focus on core delivery responsibilities and youll help shape how we scale operations efficiently as our network grows.

About the team
We are the execution arm at the core of Amazons order-to-delivery supply chain. Our team is committed to improving network reliability reducing service variability and enhancing the experience of both our internal teams and delivery partners. Were building a culture centered on standardization programmatic solutions and continuous improvementguided by principles like customer focus operational efficiency and agility. Our vision is to be the most customer-centric centralized operations team in the world. Youll work alongside operations leaders data analysts and field teams who are passionate about solving complex logistical challenges and enabling fast reliable delivery. Together were creating scalable solutions that allow our network to adapt quickly to evolving business needs while maintaining service excellence.

- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Speak write and read fluently in English
- Experience in people management
- Experience with data analysis tools such as Excel Pivot Tables macros SQL visualization tools - Tableau Quicksight etc.
- Experience with operations/supply chain

- Experience with performance metrics and process improvement and Lean techniques
- Experience in transportation or supply chain within a high-volume logistics manufacturing or engineering environment
- Experience with tools/systems to analyze data including Excel Access SQL or other data management systems
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.