SMC Value Stream Lead, Oracle Fusion Americas

Job Title: Oracle Fusion SMC Value Stream Lead

Location:Bangalore
Experience:15 Years

Role Overview

We are seeking a highly experiencedOracle Fusion SMC(Subscription Management Cloud)Value Stream Leadto join our team. This role requires deep functional expertise inOracleSMCandB2B Service / Service Logisticsprocesses combined with strong leadership delivery and DevOps acumen.

The successful candidate will be responsible for owning the endtoend SMC value stream driving prioritization delivery and continuous improvement while partnering closely with business stakeholders delivery teams and system integrators.

Key Responsibilities

Value Stream & Delivery Leadership

• Own Oracle FusionSMCvalue stream including enhancements and production support.

• Plan prioritize and manage approved enhancement and support backlogs in collaboration with Business Process Owners (BPOs) Delivery Leads and Solution Architects.

• Perform capacity planning and resource allocation to meet delivery timelines and business commitments.

• Optimize backlog execution to ensure efficient delivery across enhancements and production support.

• Drive continuous improvement initiatives to reduce manual effort automate processes and minimize support tickets.

Team & Stakeholder Management

• Lead and manage a team of Oracle Fusion functional and technical consultants.

• Provide functional and technical guidance following Oracle and industry best practices.

• Partner with service providers and manage onshore/offshore delivery models to ensure timely highquality solutions.

• Collaborate with other Fusion Value Stream Leads DevOps teams and delivery/support teams across integrated edge applications.

Operations Support & Governance

• Lead daytoday issue analysis and resolution in production environments.

• Follow Johnson Controls Major Incident Management process for P1/P2 incidents by engaging appropriate teams.

• Coordinate production deployment scheduling reviews and approvals with Release and Deployment leaders.

• Ensure solutions align with global delivery standards and enterprise architecture.

• Provide valuestreamlevel KPI reporting to BPOs and Delivery Leadership.

Required Expertise & Qualifications

Functional & Technical Expertise

• 15 years of overall experience withOracle Fusion ERP and Oracle EBusiness Suite.

• Proven experience inOracle Subscription Management Cloud (SMC)andB2B Service / Maintenance Cloud.

• At least one endtoend Oracle SMC implementation experience.

• Strong understanding of:

• SubscriptiontoAR and SubscriptiontoRMCS data flows

• Maintenance Cloud and Service Logistics processes

• Expertise in Oracle Fusion functional configuration for smalland largescale initiatives.

• Handson working knowledge of:

• Oracle Database and data structures

• BIP and OTBI report creation and migration

• REST and SOAP APIs

• Oracle OCI VBCS and App Composer

Leadership & Communication

• Strong ability to communicate complex concepts effectivelywithboth technical teams and business stakeholders.

• Proven experience leading crossfunctional teams in highpressure fastpaced environments.

• Exceptional collaboration influence negotiation and relationshipbuilding skills.

• Strong organizational skills with the ability to prioritize and execute in a dynamic environment.

Education & Certifications

• Bachelors degree in Computer Science Information Systems Engineering or a related field (or equivalent experience).

• Oracle Fusion Cloud certifications preferred.

Preferred Skills

• Experience working in Agile / DevOps delivery models.

• Knowledge of additional Oracle Fusion modules.

• Experience driving automation and operational excellence initiatives.

Additional Information

• Willingness to work in a challenging environment to meet project and business timelines.

• Alignment with Johnson Controls core values:Integrity Teamwork Excellence Customer Focus and Accountability.

Johnson Controls is an Equal Opportunity Employer.
We do not discriminate on the basis of any legally protected category.