Customer Success Executive

ABOUT US

The $100Bn content management industry is broken. Over 90% of the worlds content data was created in the last two years. Content runs our lives / global commerce and the tools that currently exist just arent up to the task.

We spent the last 18 months speaking to CMOs from some of the worlds biggest companies. (Google Netflix Apple Lenovo Nike) The proliferation of content has created serious unintended consequences and AI will only make it worse. Organisations are losing control of their information & data. Ecosystem visibility is poor regulatory & risk management is outdated and brand equity protection is non-existent. Its a multibillion-dollar problem and everyone has it.

MedialakeAI is a content data platform enabling organisations to index every digital asset they own across complex siloed platforms. Its unique technology connects every platform and piece of content into a transparent highly searchable database - uncovering deep-level data that improves productivity boosts regulatory compliance and acts as a platform to deploy cutting-edge automation AI.

THE ROLE

As a customer success manager you will work with customers to ensure theyre receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. CSMs have an in-depth understanding of the customers needs and are responsible for communicating common customer behaviours to the sales marketing and product teams.

RESPONSIBILITIES

• Onboard new customers
• Build relationships between customers and the support team
• Advising customers on how best to use the products or services provided
• Collaborating with the design production engineering or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer
• Selling and consulting on technologically and scientifically advanced products.
• Using technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products.
• Identifying and establishing new business
• Giving demonstrations training and presentations to help clients discover and understand products/services
• Liaising with existing clients
• Preparing tenders proposals and quotations
• Providing pre-sales and post-sales support
• Negotiating contracts terms and conditions
• Reviewing cost and sales performance writing reports and sales literature
• Supporting other members of the sales team by training them in the uses of products/services attending trade exhibitions conferences and meetings
• Maintain accurate sales data and reports providing insights to support strategic decision-making
• Promote the value of the product and Assist in creating training courses and educational materials

QUALIFICATIONS

• Proven Work Experience as a Customer Success Manager Sales or Similar role
• Strong understanding of the enterprise Saas sales cycle and best practices
• Exceptional ability to communicate and foster a positive business relationships
• Excellent communication and presentation skills with the ability to tailor messaging to specific audiences.
• Ability to build strong relationships and navigate complex client conversations.
• Adept at negotiation and influencing client decisions.
• A self-motivated and results-oriented individual with a drive to succeed.
• A passion for learning new technologies and staying up-to-date with industry trends.

COMPANY BENEFITS

• Vitality Health Insurance
• Eyecare: Specsavers Vouchers
• Paid Time Off: 25 days per year
• Nest Pension Plan
• Hybrid Working
• Free snacks drinks and breakfasts in our lovely office located near to Carnaby Street
• Regular company and team offsites - we encourage a tight-knit workplace
• Cycle To Work Scheme
• Learning Opportunities
• Love Electric Car Scheme
• Employee discounts
• Rewards
• Bonus Scheme
• Paid Volunteering Days

MORE INFORMATION

We value diversity and always treat all employees and job applicants based on merit qualifications competence and talent. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.

Were working hard and collaboratively to create a safe welcoming and supportive workplace for people of all backgrounds and identities.

If you would like a confidential chat about this position before applying please email

Nothing discussed will affect your application.