HVAC SchedulerDispatcher

Lets Build a better Tomorrow Together!
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sicktime - Available from day 1

• Comprehensive benefits package including medical dental and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out! you will do
  Under direct supervision of the Area Resource Manager the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians/mechanicsdaily coordinating withtechnicians/mechanicsto resolve concerns quickly. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.

  How you will do it

  • This is not a remote position; you will be onsite.

  • Receives customer requests for unscheduled or scheduled service.

  • Coordinates labor scheduling to align technicians to the appropriate customerand service needs.

  • Communicates the action plan and services to beprovideddirectlyto the customer.

  • Ensures work has been performed to the customers expectations and performs follow-up with the customer as needed.

  • Answers any customer inquiries and resolves or escalates customer issues as appropriate.

  • Debrief activities daily.

  • Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians.

  • Follows up on activities to ensure completion in an established timeframe.

  • Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.

  • Scheduled Service Visits on time.

  • Parts ordering/PO creation support.

  • Start-up support.

  • Customer PO confirmation.

  • WIP Management.

  • Reconcile exceptions (SIR and AP).

  • Attend weekly planning/scheduling meetings.

  • Assistwith monitoring of time and expense reporting submission.

  • Review and correct unassociated time for timesheets for technicians.

  • Other duties and administrative activities as assigned.

  What we look for

  Required

  • High school diploma or equivalent required.

  • Must demonstratethe ability to perform work independently anddemonstratesolidorganizational and attention to detail skills.

  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.

  • Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.

  • Able to prioritize work activities based on financial impactto desired business goals.

  • Able to influence diverse teams toaccomplishtasks/goals.

  Preferred

  • Two to five years of service industry experience and/or service scheduling.

  • Associatedegree.

  • Experience and/or basic project accounting or costing principles.

  HIRING HOURLY RANGE: 2933$ - 3798$ (Hourly rate to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range we encourage you to apply. Tosupport an efficient and fair hiring process we may use technology assisted tools includingartificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details please visit the About Us tab on theJohnson Controls Careers site at employees are valued members of the Johnson Controls family. They are dedicated skilled and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration innovation and personal development. Our employees are encouraged to voice their ideas and opinions knowing that they will be heard and valued. We believe in investing in our employees well-being providing competitive salaries comprehensive benefits packages and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability JCI employees play a crucial role in shaping a smarter healthier and more sustainable future for buildings and communities worldwide.