Customer Solutions Manager Prostaq Delivery Team

About Bluestaq
At Bluestaq we build secure data platforms that matter for space missions national defense healthcare systems and commercial innovation. Founded in 2018 weve become a leader in enterprise software and secure data management by staying focused on what counts: modern architecture operational excellence and mission impact.

Were engineers problem-solvers and builders who take the mission seriously but not ourselves. We automate the repeatable question the status quo and design systems that are as reliable as they are scalable. Whether were supporting space defense systems or healthcare advancements we build with the same principles: cloud-native solutions security by design and relentless simplicity.

Our name Blue (military shorthand for the good guys) and staq (as in software stack). Its who we are mission-aligned technologists building platforms that protect the worlds most valuable data.

Recognized Excellence Weve earned national recognition as one of Inc. Magazines Fastest-Growing Private Companies and consistently rank among Colorados Best Workplaces. But what were most proud of The systems we build the teams we develop and the mission outcomes we enable.

Customer Solutions Manager -ProstaqDelivery Team

Bluestaqis launchingProstaq our managed delivery offering for the Unified Data Library (UDL). As organizations increasingly need secure scalable data platforms but lack theexpertiseor capacity to manage themProstaqprovides end-to-end installation management and sustainment services.

Wereseeking a Customer Solutions Manager to build and lead theProstaqDelivery Team from the ground up. This is a rare opportunity to shape a new business lineestablishdelivery standards and own customer relationships for one of our most strategic offerings.

Youllbe the face ofProstaq bridging technical delivery teams and customers ensuring exceptional outcomes from first install through ongoing operations. ThinkBluestaqProfessional Services meets mission-critical software systems: deeply technical relentlessly mission-aligned and outcome-obsessed for our customers.

What Youll Do

Own Customer Success & Relationships

• Serve as primary point of contact forProstaqcustomers from contract signature through ongoing O&M

• Build trusted advisor relationships with customer leadership technical teams and program offices

• Understand customer missionobjectivesand translate them into delivery plans

• Proactivelyidentifycustomer needs risks and expansion opportunities

• Conduct regular business reviewsdemonstratingvalue delivered and operational health

• Success is measured by delivered value and customer impact not by tasks completed or hours logged

• Build with customers and stakeholders not just for them; long-term relationships matter more than short-term wins

Lead Delivery Operations

• Build and lead a high-performing delivery team

• Drive decisions with clear communication and defined ownership; velocity comes from trust and feedback not endless meetings

• Oversee UDL installations

• Manage ongoing O&M engagements

• Define and continuously improve installation playbooks runbooks and operational procedures

• Balance team capacity across multiple concurrent installations and O&M engagements

• Recruit develop andretaindelivery talent

• Clear the path for high-agency teams to do their best work; enabledontmicromanage

Bridge Product & Delivery

• Partner with Product Team on customer requirements bug prioritization and feature requests

• Coordinate deployment of product updates to managed customer environments

• Provide customer feedback to inform product roadmap decisions

• Ensure seamless handoffs from Product (what we build) to Delivery (how we deploy and sustain it)

• Ship incrementally gather feedback and adapt; perfect plans matter less than continuous progress

Drive Operational Excellence

• Own delivery metrics: install cycle time system uptime incident response times customer satisfaction

• Implement automation to reduce manual operational toil

• Build scalable processes that work across classified and unclassified environments

• Ensure compliance with customer security requirements and government regulations

• Surface risks early communicate status transparently and solve problems before they become blockers

Enable Growth

• Support sales team in pre-sales activities: scoping technical discovery solution design

• Develop pricing models and staffing estimates for newProstaqopportunities

• Create customer success stories case studies and reference accounts

• RepresentProstaqexternally at customer sites conferences and industry events

What You Bring

Required:

• 8 yearsin customer-facing technical roles (solutions architecture professional services technical account management or program delivery)

• 3 yearsleading technical delivery teams in fast-paced customer-critical environments

• Deep understanding ofcloud infrastructure(AWS/Azure/GCP) with hands-on experience deploying and managing production systems

• Experience withDevOps/DevSecOpspractices: infrastructure as code CI/CD pipelines automated deployments

• Proven ability to managecomplex stakeholder relationshipsacross customer organizations from engineers to executives

• Track recordofbuilding teams and processesfrom early stage to scale

• Strong business acumen: budget management resource planning contract performance

• Excellent written and verbal communication skills can translate technical complexity for non-technical audiences

• U.S. Citizenshipand ability to obtain/maintainsecurity clearance

• Based in or willing torelocatetoColorado Springs CO

Highly Valued:

• Experience withDoD/IC customersand government contracting environments

• Background inmanaged services or SaaS operationsat scale

• Understanding ofcompliance frameworks(RMF FedRAMP NIST 800-53 IL4/IL5/IL6)

• Experience deploying systems inclassified environmentsand working with Cross Domain Solutions

• AWS certifications (Solutions Architect DevOps Engineer) or equivalent cloud credentials

• Previousexperience at AWS Microsoft Google Cloud or leading cloud-native services companies

• Technical background with ability to dig into code infrastructure or architecture when needed

Join the Mission
Ready to build technology that matters Join us to lead the delivery of secure data ecosystems for space defense and beyond. Ifyourea customer-obsessed leader who thrives at the intersection of technical excellence and business outcomesletstalk.

Clearance Requirement:This position may require the ability to obtain a TS/SCI Clearance. To be eligible for a security clearance U.S. citizenship is required and an employee must agree to participate in a background screen and credit check. Eligibility for a TS/SCI Clearance will be assessed as part of the onboarding process or based on programmatic needs.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department at the organizations facilities.

Relocation:This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Bluestaq is an Equal Opportunity Employer.We prohibit unlawful discrimination against applicants or employees on the basis age 40 and over color disability gender identity genetic information military or veteran status national origin race religion sex sexual orientation or any other status protected by state or local law.

Bluestaq will make reasonable accommodations for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief unless doing so would result in an undue hardship to Bluestaq or a direct threat. Employees needing such accommodation are instructed to contact Human Resources immediately at .

Date the Position Closes: Applications will be accepted for 60 days beyond the posting date or until the position is filled whichever comes first.