Program Manager, Operational Enablement and Performance (EMEA) , Regional Portfolio Management (RPM) EMEA

Amazons Global Real Estate and Facilities (GREF) team is looking for an innovative results-orientated Program Manager based in London to build and deliver an Integrated Facilities Management (IFM) Operational Enablement and Performance program that enables our Regional Portfolio Management (RPM) teams to deliver a seamless workplace experience.

IFM Operational Enablement and Performance establishes minimum service delivery standards through guidelines for our regional vendor partners. The program delivers regular process updates and improvements through robust change management with IFM teams and key stakeholders and owns tactical regional programs that enable IFM teams to deliver a high-quality customer experience. The program validates the compliance and effectiveness of standards / guidelines utilizing operational data to identify trends and improvement opportunities.

This role offers an exciting opportunity to partner closely with Regional Portfolio Management (RPM) teams to address week-to-week operational challenges develop strategic roadmaps that enhance productivity and quality and contribute to long-term program initiatives that scale with Amazons growing EMEA portfolio. The position functions as a continuous improvement partner for regional IFM teams collaborating to reduce service delivery defects optimize costs increase operational efficiency and proactively mitigate risks.

The successful candidate is an experienced and engaging professional who will excel within an entrepreneurial culture providing vision leadership and communication not afraid to dive deep into details. They should also understand the nuance of being approachable while at the same time consultative providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.

This role requires global travel approximately 10% of the time.

At Amazon we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions rapid problem-solving and the energy of in-person teamwork lead to better results for our particular our data shows that teams working together in person are more effective at making complex decisions onboarding new team members and fostering the kind of creative collaboration that has driven Amazons success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.



Key job responsibilities
- Lead the development of the Regional IFM Operational Enablement and Performance program including but not limited to: (1) identify and oversee program deliverables; (2) deliver an annual roadmap and set strategic SMART goals; and (3) support the implementation of a technology roadmap.
- Identify implement and report on continuous improvement program initiatives leveraging customer insights and deep dives to drive change. Prioritize deliverables that impact customers identifying what requires creation re-engineering or amendment.
- Coordinate programs along a critical path and perform oversight of program proposals and implementation. Provide status reports to all stakeholders.
- Ensure organizational alignment in the design and execution of initiatives.
- Implement and monitor global / regional applicable program performance metrics Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success.
- Drive consistency and quality through robust scalable and detailed playbooks and processes.
- Leverage existing and emerging AI technologies and automation tools to optimize IFM operational workflows collaborating with internal technology teams to identify pilot and deploy AI-driven solutions that enhance productivity reduce manual effort and improve service delivery quality across the EMEA portfolio.
- Routinely connect to external industry professional bodies and communities assessing new industry standards best practices current/future technology and innovations are adopted into the program.

- Bachelors degree
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience working across teams and influencing teams that are not your own
- Experience presenting ideas to various levels of an organization to gain support for initiatives
- Ability to deal with issues and subject matter in ways that require considerable sensitivity discretion and high judgment
- Team player comfortable working with ambiguity and willing to take on incremental responsibilities
- Able to build constructive and effective relationships and use them to maneuver through complex situations
- Experience leveraging AI tools to streamline business-as-usual operations improve efficiency and enhance decision-making processes

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.