Delivery and Improvement Officer
Job Location:
Monthly Salary:
Posted:
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Job Summary
- Support the delivery of transformation programs and service improvement plans
- Coordinate project activities including governance reporting risk management and documentation
- Collaborate with Senior Responsible Officers to track progress and outcomes
- Develop clear and concise reports briefings and decision-making documentation
- Engage with stakeholders across services to support continuous improvement initiatives
- Assist in planning and delivering workshops meetings and program communications
- Monitor and track project milestones ensuring deadlines and deliverables are met
- Contribute to risk identification and support the implementation of mitigation strategies
- Maintain accurate project records and ensure information is current and accessible
- Experience in a project or program delivery environment
- Proven experience in a fast-paced setting managing multiple priorities
- Experience supporting transformation programs or service improvement initiatives
- Experience working with stakeholders across multiple departments
- Experience within local government or adult social care (highly desirable)
- Strong understanding of project management methodologies and governance frameworks
- Excellent organizational and time management skills
- Strong analytical and problem-solving abilities
- Ability to produce high-quality reports and documentation
- Excellent communication and stakeholder engagement skills
- Ability to prioritise workload and meet tight deadlines
- Proactive collaborative and solution-focused mindset
- Competent in using Microsoft Office and project tracking tools
- Adaptable and able to work effectively in a dynamic environment
- Pay Rate: 21.83 per hour (Umbrella)
- Pay Frequency: Bi-weekly
- Working Pattern: Hybrid (Plough Lane office & remote working)
- Fast-paced transformation-focused environment
Required Skills:
Requirements: Experience in a customer-focused or administrative role. Proficiency in using multiple software systems to manage data raise orders and track progress. Experience in handling repairs housing or property-related administration (desirable). Proven ability to input data accurately and efficiently. Qualifications & Skills Strong communication skills both written and verbal. Ability to manage workload independently with minimal supervision. Strong organizational skills with the ability to manage competing priorities. Confidence in handling customer interactions and resolving issues. Attention to detail and high level of accuracy. Competency in using Microsoft Office and other relevant systems. Additional Information 6-month temporary contract. Pay is provided on a bi-weekly basis. Agile working policy (combination of home and office-based working in Loughborough). Must be flexible and responsive to changing workloads and priorities.
