Senior Customer Success Manager-KA

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

KA-Senior Customer Success Manager

Role summary As a Senior Customer Success Manager you will be responsible for driving the adoption and growth of Payoneers solutions among SMEs and professional businesses in China. You will partner closely with key customers to understand their needs strengthen engagement and unlock growth opportunities through Payoneers products. By building strong relationships and executing scalable customer development strategies you will play a critical role in increasing customer retention expanding business impact and supporting Payoneers market growth in China.

Location: Yiwu; Hangzhou; Ningbo; Zhengzhou; Suzhou; Nanjing; Hefei

On-site
Full time

What youll do

Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business collaboratively develop value propositions that address client needs.

• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition retention and up-sell.
• Growing the companys capability in financial services industry and develop the vision and plan to execute a go-to-market strategy collaborating with the analytics business development managers sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
• Review and propose process improvement that drive client and market penetration.
• Build business success stories and case studies.
• Maintaining all information of customer activity within CRM platform.
• Maintain and exceed country targets in areas of # of clients from our direct business.

Drive events below the line activities and represent Payoneer in industry forums to drive awareness.

• Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
• Develop long-term strategic relationships with key stakeholders.
• Draft various business reports.
• strong business growth and sales capabilities.
• Independently own large impactfulcustomer strategy work end-to-end And can obtain growth opportunities for customers
• Work with internal teams customers and partners across the globe.
• Develop insights required to drive breakthrough success Can clearly develop regional customer strategy plans.
• High capability to solve issue that require cross functional collaboration.
• Work with clients to prove the underlying thesis of your strategy work Always maintain good communication and cooperative relationships with your clients
• Capable of project management Collaborate with internal teams to drive cross-company execution
• Strong structured reporting ability Clearly articulate the opportunities and directions you see to your leader

Who you are

• A Bachelors degree preferably in business or communications
• Native Mandarin with high level of English communications
• 5 years of account management business development or other relevant experience
• 8 years of experience in selling complex solutions to corporate level clients SME in Greater China
• Expertise in developing business cases financial analyses and modeling analyzing and forecasting the financial impact
• Ability to see the big picture understand the key drivers of the business and how they relate to each other to drive profitable growth
• Strong written and verbal communication skills
• Data oriented possesses a high level of attention to detail with strong analytical and business reasoning skills
• Track record of meeting and exceeding business established goals
• Ability to make decisions in a changing environment anticipate future needs and drive results.
• High level of organization and focus and ability to work under pressure
• Excellent analysis and problem-solving skills with creativity to look at problems from new angles
• Project management experience Batch resolution of customer issues Manage most of your clients in bulk using project management methods with strategic approaches and experience in winning market share for potential large clients
• Experience using or a similar CRM system
• Experience in the Payments or Banking industry or finance and tax
• Experience with direct sales for small businesses engaged in cross border trade
• Experience with digital marketing affiliate marketing social media
• Experience with data analytics & BI tools