Manager, NPS Program Operations Management
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Job Location:
East Hanover, NJ - USA
Yearly Salary:
$ 100 - 211900
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
#LI-HybridThe ideal location for this role is East Hanover New Jersey site. Relocation may be possible and requires necessary approvals.
The role of the Program Operation Manager is to support product and program strategy for Neuromuscular therapy. This role supports ongoing planning evaluation/measurement and optimization of short-term and long-term program performance to enable impact for Novartis and patients. This includes day-to-day management and monitoring of all NPS programs and services (onboarding co-pay adherence e-services hub operations) and pull-through of customer-facing resources to support field execution of Neuromuscular programs. Serves as the primary contact between NPS field associates and HQ on program operations and patient access and reimbursement content deployment.
This associate will collaborate closely with the Director of NPS Program Strategy and Management for Neuromuscular therapy on program evolution through the product life cycle. Additionally they will liaise with multiple NPS Centers of Excellence and cross-functional teams.
Job Description
Major Accountabilities
Works as an integral part of theNPScross-functional team toidentifyand escalate operational issues requiring resolution withNPSteams including but not limited toVendor Management Patient Support Center ProductTeamand Field Operations
Liaises withNPSCenters of Excellence including but not limited toNPSVendor Operations Team to address day-to-day operational needs and provide input for Vendor Management Teamto communicate with vendor partners
Leads/participatesin daily/weekly calls as necessary to be operationally up to speed on all projects and issues with program management
Assess program operations to ensure businessobjectivesare being metand evaluates program performance against theseobjectivesin partnership with Patient Support Center and Program Data Insights and Analytics Center of Excellence
Acts as a consistent liaison point of contact and facilitator to enableappropriate discussionsand projects betweenNPSOperations Product Teams Vendors USMM Finance Strategic Sourcing Field IT Analytics and other business partners and departments related toNPSOperational activities
Supports successful communication ofNPSprogramsto key stakeholders across the enterprise including sales marketing and field reimbursement teams andmaintainsan in-depth understanding of assignedNPSProgram(s) and initiatives related to that program
Understands key operational and program reports and uses them to measure business efficiency to manage overall program performance
Partners withNPSEnterprise Content Design Team topull-through customer-facing resources to field teams and content across all stakeholders (including MAP/FUSE)
Responsible foridentifyingand reporting adverse events via the established Novartis systems as per applicable processes.
Experience:
Required Experience:
2 years background in patient services or similar (including specialty pharmacy distribution & capabilities patient care coordination operational workflows and managed care knowledge)
Program management and/or project management experience
Contract/task order writing and management of the complete contract lifecycle
Ability to develop apply and present on required reporting metrics and elements
Preferred Experience:
In depth knowledge ofrare disease and buy and bill /specialty product distribution and service company business models
In-depth knowledge and understanding of patient services challenges and opportunities
Ability to build relationships collaborate and influence across a matrix organization
Knowledge of HIPAA and OIG rulings that impact Patient Services
Experience with specialty and/or buy-and-bill products
Experience with vendor management a plus
The pay range for this position at commencement of employment is expected to be between$114100 and $211900.00/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$114100.00 - $211900.00Skills Desired
Business Networking Business Partners Business Planning Business Process Transformation Business Strategy Curiosity Diversity & Inclusion Finance Go-To-Market Strategy Key Account Management Leadership Lean Six Sigma Management Consulting Scrum (Programming Methodology) Strategic PlanningRequired Experience:
Manager
About Company
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.
