Social Commerce Manager

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

*Open to remote or Onsite Candidates in Miami FL (US HQ)

Job Summary

The Social Commerce Manager is responsible for driving revenue growth profitability and brand performance across social commerce and digital marketplace platforms with a strong dual focus on TikTok Shop and iHerb for Galdermas Consumer Business Unit. This role serves as the commercial owner and strategic lead for TikTok Shop and iHerb as well as select additional marketplace and Quick Commerce channels. Working collaboratively with cross-functional teams and an external operating partner that supports execution the Manager owns platform strategy performance management and P&L accountability to ensure scalable and profitable growth. This role will report into the Director of National Sales.

Key Responsibilities

• Primary owner for overall commercial strategy and performance for TikTok Shop including assortment pricing promotions inventory availability and shop health

• Serve as the primary internal owner for TikTok Shop - aligning brand marketing digital and operational stakeholders around clear objectives and KPIs

• Collaborate closely with an external operating partner to support day-to-day TikTok Shop execution while retaining ownership of results

• Stay current on TikTok Shop capabilities trends and best practices to inform ongoing strategy

Marketplace & iHerb Management

• Serve as commercial owner for iHerb leading strategy performance management assortment planning promotions and growth initiatives

• Develop and execute joint business plans with iHerb to drive GMV conversion visibility and long-term brand equity

• Lead commercial strategy for additional Quick Commerce and marketplace platforms such as Instacart or similar partners

• Ensure consistent brand presentation compliant content and strong customer experience across all managed marketplaces

Sales Growth & P&L Management

• Own platform-level P&L for TikTok Shop iHerb and assigned marketplaces including revenue forecasting promotional investment fees deductions and margin performance

• Partner with Finance and Supply Chain teams to forecast demand and support inventory and production planning across marketplace channels

• Assess ROI across promotions affiliate programs trade levers and media investments to optimize growth and profitability

Affiliate Content & Live Commerce Strategy

• Define affiliate and creator commerce strategy for TikTok Shop aligned with brand priorities positioning seasonality and key activation moments

• Support creator activation and performance optimization in collaboration with internal teams external partners and agencies

• Ensure all TikTok Shop and marketplace content is compliant and aligned with core marketing claims brand positioning and seasonal strategies

• Lead strategy for TikTok Shop campaigns including product launches promotions flash sales and live shopping events

• Partner with Brand Marketing and Media teams to guide development of content strategies across TikTok Shop and iHerb including paid amplification opportunities

Performance Analytics & Customer Experience

• Track and analyze key performance metrics including GMV traffic conversion rate AOV affiliate contribution and promotional lift across TikTok Shop and iHerb

• Translate insights into actionable recommendations to improve content merchandising pricing and promotions

Cross-Functional Collaboration & Special Projects

• Act as a key connector across Sales Brand Marketing Media Digital Finance Supply Chain and external partners

• Assist with other eCommerce and Media team projects task forces or 360 initiatives as needed particularly during peak activation periods

Skills & Qualifications

• Bachelors degree in Marketing Business or a related field

• 6 years of experience in eCommerce social commerce or digital marketplaces

• Hands-on experience working with TikTok Shop and strong familiarity with marketplace operations

• Direct experience managing or partnering with iHerb strongly preferred

• Strong understanding of social commerce marketplace dynamics and performance marketing

• Demonstrated experience managing platform or customer-level P&L

• Strong analytical communication and stakeholder management skills

• Self-starter with an entrepreneurial mindset and ability to operate in a dynamic environment

About the Compensation:

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $115000-$155000.

In addition to base salary we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance 401(k) plan with employer match a generous paid time off policy hybrid work schedules and more.

What We Offer in Return

You will be part of an organization that genuinely values and embraces diversity and inclusion. We believe that reflecting the diverse perspectives of our customers leads to stronger more meaningful outcomes.

Next Steps

• If your profile is a match we will invite you for a first virtual conversation with the recruiter

• The next step is a virtual conversation with the hiring manager

• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma youll work alongside individuals who share your driveas well as those with different perspectives that help us grow. We value the unique contributions of every team member. Our culture of professionalism collaboration and support creates an environment where people can truly thrive and excel.

Employers Rights

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract and either you or the employer may terminate employment at any time for any reason. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status genetic information or any other characteristic protected by applicable law. Galderma is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment.