CRM Coordinator LATAM

Com um legado único em dermatologia e décadas de inovação de ponta a Galderma é a líder emergente na categoria de dermatologia presente em aproximadamente 90 países. Oferecemos um portfólio inovador baseado na ciência de marcas premium e serviços que abrangem todo o espectro do mercado de dermatologia em rápido crescimento através de Estética Injetável Cuidados Dermatológicos e Dermatologia Terapêutica. Desde a nossa fundação em 1981 dedicamos nossa atenção e paixão ao maior órgão do corpo humano - a pele - atendendo às necessidades individuais de consumidores e pacientes com resultados superiores em parceria com profissionais de saúde. Porque entendemos que a pele em que estamos molda nossas vidas estamos avançando na dermatologia para cada história de pele.

Procuramos pessoas que se concentrem em obter resultados abracem a aprendizagem e tragam uma energia positiva. Eles devem combinar iniciativa com um senso de trabalho em equipe e colaboração. Acima de tudo devem estar apaixonados por fazer algo significativo para os consumidores pacientes e profissionais de saúde que atendemos todos os dias. Nosso objetivo é capacitar cada funcionário e promover seu crescimento pessoal garantindo ao mesmo tempo que as necessidades comerciais sejam atendidas agora e no futuro. Em toda a nossa empresa abraçamos a diversidade e respeitamos a dignidade a privacidade e os direitos pessoais de cada funcionário.

Na Galderma damos ativamente às nossas equipes motivos para acreditar em nossa ousada ambição de nos tornarmos a principal empresa de dermatologia do a gente você tem a oportunidade definitiva de adquirir novas e desafiadoras experiências de trabalho e criar um impacto direto incomparável.

The LATAM CRM Coordinator is responsible for executing customer relationship management strategies across the Latin American region ensuring strong adoption and measurable business impact. This position focuses on leveraging business intelligence deepening customer understanding optimizing CRM ecosystems and drive commercial marketing and customer experience performance.

This role ensures that CRM operations are robust aligned globally with the Strategic Plan and tailored to LATAM business needs. Additionally the position leads to the implementation enhancement and continuous optimization of global CRM platforms (including Veeva and Salesforce) and tools that support sales excellence marketing activation and customer lifecycle management.

The role must deeply understand LATAM business realities market dynamics and operational needs while strictly adhering to global technologies architecture principles and corporate CRM standards to ensure full alignment and harmonization.

Key Responsibilities

1. Governance & Architecture

- Execute and localize the CRM strategy for LATAM ensuring alignment with global frameworks and regional business priorities.

- Ensure high standards of data quality accuracy compliance and governance across all LATAM systems and processes.

- Collaborate with global teams to implement unified data models taxonomies architecture and integration standards.

- Oversee the ingestion transformation and availability of data from CRM sources.

- Ensure LATAM solutions leverage and comply with global data architectures integration patterns and platforms to support CRM.

2. Analytics Insights & Performance Optimization

- Lead the development of dashboards KPIs and analytical frameworks.

- Translate complex data into insights.

- Support forecasting segmentation sales targeting and ROI modeling.

- Identify growth opportunities.

- Ensure analytics initiatives drive business value.

3. CRM Management & Customer Lifecycle Excellence

- Act as regional business owner for CRM capabilities across LATAM ensuring adoption of global CRM strategies templates and best practices.

- Ensure workflows and automations support engagement.

- Execute global customer lifecycle management strategies within LATAM markets and provide structured feedback to Global CRM teams.

- Lead CRM adoption initiatives.

4. CrossFunctional Leadership & Stakeholder Partnership

- Act as regional point of contact.

- Build relationships with crossfunctional teams.

- Align with global CRM teams.

- Manage vendors and external partners.

5. Team Leadership & Capability Development

- Support the building and lead a highperforming CRM team (currently NON-FTE)

- Drive data literacy and CRM capabilities.

- Foster innovation.

6. Compliance Security & Risk Management

- Ensure compliance with global privacy standards and local regulations.

- Implement data protection practices.

- Conduct audits and risk assessments.

7. Budget & Vendor Management

- Support the management of regional CRM budget.

- Identify cost optimization opportunities.

- Ensure vendor performance.

8. IT Operations Service Governance Prioritization and Performance Oversight

- Ensure ITIL practices across incident problem change request.

- Track and control regional ServiceNow tickets. Oversee regional service performance prioritization and SLA adherence through ServiceNow acting as the business escalation point for critical issues.

- Partner with global support teams.

- Improve operations using ServiceNow metrics.

9. Project Management

- Develop and implement new product launch for Mexico and Brazil

- Be the project manager for CRM projects in the region.

Education:

Bachelors or Masters degree in a related field.

Fluent in English and Spanish

What We Offer

- Inclusive and diverse environment.

- Hybrid work model.

- Access to learning and development.

- Fastpaced and empowering culture

Additional Information

BENEFITS:

Meal and Food Allowance

Mobility Allowance / Parking

Life Insurance

Medical Assistance

Dental Assistance

Childcare Assistance

Annual Bonus

Private Pension Plan

Pharmacy Agreement

Wellhub

Birthday Day Off

Paternity Leave 30 days

Maternity Leave 6 months

Discount Club

100% subsidized company products

Home Office

Short Friday