CIS Test Lead Manager (SAP S4)

The successful candidate will lead end-to-end testing activities for a Customer Information System (CIS) implementation or enhancement ensuring system quality data integrity and business readiness prior to deployment. This role exists to provide structured test leadership across functional integration and user acceptance testing phases reducing risk to billing customer experience and revenue operations. Scope includes test strategy development coordination across business and IT teams defect management and executive-level reporting of testing progress and risks.
Required Qualifications
Experience
1. 5 7 years of hands-on experience in testing with at least 2 3 years in a lead or manager role
2. Experience supporting CIS implementations or large-scale enterprise system testing
3. Proven track record managing testing across complex cross-functional environments
Technical / Functional Skills
1. Strong experience with test management tools (JIRA ALM Azure DevOps)
2. Deep understanding of testing lifecycle defect management and QA best practices
3. Knowledge of utility industry processes particularly Meter-to-Cash
Education / Certifications
1. Bachelors degree in Information Systems Business or related field (or equivalent experience)
2. Preferred: ISTQB PMP or Agile/Scrum certification
6. Preferred Qualifications
Experience with Oracle CC&B SAP IS-U or similar CIS platforms
Prior consulting experience in utility or regulated environments
Experience working in large-scale transformation programs
8. Assumptions & Dependencies
Availability of business SMEs for UAT participation
Stable test environments and timely data provisioning
Coordination with system integrators and third-party vendors
Alignment with overall CIS program timeline and PMO governance

Scope of Work / Key Responsibilities
Functional Responsibilities
1. Lead and manage all phases of CIS testing (SIT UAT regression and cutover validation)
2. Develop and execute comprehensive test strategies plans and test cases aligned to business requirements
3. Coordinate with business SMEs IT and vendors to validate end-to-end Meter-to-Cash (M2C) processes
4. Oversee defect management lifecycle including triage prioritization and resolution tracking
5. Ensure test data readiness environment stability and alignment with deployment timelines
Performance & Reporting
1. Track and report on testing progress defect metrics and readiness status
2. Develop dashboards and scorecards to provide visibility into test execution and quality trends
3. Provide risk-based insights and recommendations to program leadership
4. Deliver executive-level summaries on testing status key risks and go-live readiness
Governance & Process
1. Establish and enforce testing governance standards and entry/exit criteria
2. Ensure alignment with program PMO and overall project governance structure
3. Identify gaps in testing processes and recommend improvements
4. Support audit and compliance requirements related to system validation
Tools Methods and Best Practices
1. Experience with test management tools (e.g. JIRA HP ALM Azure DevOps)
2. Strong understanding of structured testing methodologies (Waterfall Agile or hybrid)
3. Familiarity with CIS platforms (e.g. Oracle CC&B SAP IS-U or similar)
4. Knowledge of utility Meter-to-Cash processes (billing metering collections customer service)
Stakeholder Engagement
1. Interface with business stakeholders IT teams vendors and program leadership
2. Facilitate testing workshops defect triage sessions and readiness reviews
3. Provide clear communication across technical and non-technical stakeholders
4. Support executive communications and steering committee updates

Expected Deliverables
Deliverable # Deliverable Name Description Due Date Frequency
1 Test Strategy & Plan Comprehensive testing approach scope and timelines Early Phase One-time
2 Test Execution Reports Status of test cycles defects and progress Ongoing Weekly
3 Defect Management Dashboard Tracking and analysis of defects and resolution status Ongoing Weekly
4 UAT Readiness Assessment Evaluation of business readiness for go-live Pre-Go-Live One-time
5 Go-Live Recommendation Final assessment with risks and mitigation strategies Pre-Go-Live One-time