Other Service Line Business Development GENBDR
Dallas, IA - USA
Job Summary
$59.20
Onsite - Dallas TX
Client Kit
BGV must be cleared to start
What are the top skills required for this role
Exposure to Arista Fortigate Cisco F5
Routing/switching (BGP OSPF VLAN STP ACLs).
Monitoring using SolarWinds TE Netscout Dynatrace. Strong problem-solving and communication
Strong problem-solving and communication.
Incident Process: Document steps join bridges escalate to L2/L3 with data.
Job Description/ Responsibilities
Shift Model: 24 7 rotational
Role Overview
Responsible for proactive monitoring first-level diagnosis and L1/L1.5 troubleshooting. Not a catch-and-dispatch role. Expected to perform initial troubleshooting attempt first-level fixes provide accurate findings update documentation and join troubleshooting bridges.
Key Responsibilities
Monitoring & Event Handling: Monitor using SolarWinds Thousand Eyes Netscout Dynatrace. Validate alerts and perform L1/L1.5 troubleshooting.
Troubleshooting: Run diagnostics analyze routing issues validate firewall health attempt corrective actions.
Incident Process: Document steps join bridges escalate to L2/L3 with data.
Documentation: Maintain SOPs guides diagrams.
Technical Skills
Routing/switching (BGP OSPF VLAN STP ACLs). Exposure to Arista Fortigate Cisco F5.
Monitoring using SolarWinds TE Netscout Dynatrace. Strong problem-solving and communication.
Role-Based Expectations
PA: Runbook-driven L1 tasks.
A: L1.5 diagnostics support PAs refine escalations.
SA: Escalation point advanced diagnostics lead troubleshooting documentation quality.
Qualifications & Experience
Degrees in CS/IT/Networking preferred.
CCNA/CCNP
Network
ITIL
Experience:
SA 4-7 yrs
M Level 6 9 years Project Code :
About Company
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