Customer Service Representative-
Job Location:
Job Location:
Louisville, KY - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location:Remote Remote US
Requisition ID: 22247
Description:
About Firstsource
Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare Banking and Financial Services Communications Media and Technology and other diverse industries.
With an established presence in the US the UK India Mexico Australia and the Philippines we act as a trusted growth partner for leading global brands including several Fortune 500 and FTSE 100 companies.
Job Overview
- An 8-hour shift will be assigned between the hours of 7am -7pm PST Monday-Friday (subject to change per the business need)
- Pay Rate: $35 per hour
Job Summary
Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries enrollment and eligibility verification benefits inquiries provider changes and provider searches ID card requests authorization status checks CPT code lookups pharmacy inquiries transportation coordination dental and vision benefits general information requests and managing grievances and appeals.
Key Roles and Responsibilities
- Call Center environment- Work From Home
- Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
- Maintain awareness of the way performance and actions affect members.
- Web camera visibility
- Schedule Flexibility
Qualifications & Experience
- 1 year Customer service experience
- 1 year Call Center experience
- Must have a private workstation to perform your work
- Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)
Must Haves
- Ability to navigate multiple computer screens
- Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
- Must be reliable and punctual
- Work effectively in a team environment
- Work independently without constant supervision
- Positive professional attitude
- Detail-oriented
- Computer literate
- Strong reading comprehension and writing skills
- Problem-solving skills.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race color age religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by federal state or local law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities and to provide equal employment opportunities for all applicants and employees in recruiting hiring placement training compensation insurance benefits promotion transfer and termination. To achieve this we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities disabled veterans and other eligible veterans.
