Senior UX Analyst leads

K&K Global Talent Solutions Inc.

Job Location:

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Must Have Technical/Functional Skill

The Senior UX Analyst leads user journey analysis experience diagnostics and usability evaluations across prioritized portfolios. This role translates research and analytics into prioritized improvements that enhance productivity adoption and service quality.

5 8 years of UX research service design or experience analysis

Strong skills in journey mapping user research and usability testing

Ability to translate findings into business-impact recommendations

Experience working in IT delivery or enterprise environments

Experience working with ITSM tools and service analytics

Familiarity with XLA NPS CSAT and productivity metrics

Roles & Responsibilities

Insights & Measurement

Conduct qualitative and quantitative research (VoC VoE interviews analytics)

Analyze sentiment adoption trends and pain points

Translate insights into prioritized improvement recommendations

Journey & Experience Analysis

Develop personas journey maps and service blueprints

Perform heuristic evaluations and usability assessments

Identify opportunities for simplification automation and friction reduction

Portfolio Support

Partner with CX Strategists and Operations to align initiatives to prioritized journeys

Support experience pilots and measure impact against KPIs

Track adoption productivity and satisfaction improvements

Enablement

Provide journey and UX toolkits to IT delivery teams

Support design sprint facilitation and solution validation

Must Have Technical/Functional Skill The Senior UX Analyst leads user journey analysis experience diagnostics and usability evaluations across prioritized portfolios. This role translates research and analytics into prioritized improvements that enhance productivity adoption and service qualit...