Quantitative Business Analyst

Role Descriptions:

A hybrid role combining data analytics with lightweight engineering/tool development. The QBA will design and build internal operational tools (e.g. the WFO Support Portal) create dynamic dashboards and own the analytics layer for SDS WFO operations. This is not a pure Tableau role tool-building and process automation are equally important.

Key Responsibilities:

Design build and maintain internal operational tools (e.g. WFO Support Portal a unified ticket intake and routing system)
Develop dynamic dashboards and reporting pipelines to track scheduling provisioning and SLA metrics
Translate operational requirements from WFO stakeholders into scalable technical solutions
Automate repetitive reporting workflows to reduce manual effort
Prototype new tools rapidly; iterate based on stakeholder feedback
Ensure portal logic correctly routes tickets and prompts users for required information at intake

Required Skills & Technologies:

Category Tools / Skills
Data Visualization Tableau (intermediate-advanced) potentially Power BI
Web / Tool Development Python JavaScript / React (lightweight front-end) or low-code platforms (Retool AppSmith)
Backend / Scripting Python (Pandas automation scripts) REST APIs
Database / Querying SQL (intermediate-advanced) familiarity with data warehouse querying
Workflow Automation Familiarity with tools like Airflow n8n or scripted automations
Collaboration Confluence Git/version control basics Webex

Preferred Qualifications:

3 years in a business analyst data analyst or analytics engineering role
Demonstrated experience building internal tools not just reporting dashboards
Ability to work independently and own a project from requirements through delivery
Experience in operations analytics (workforce support or contact center domains a plus)