Service Now Sr. Consultant

Role Service Now Sr. Consultant

Location Milpitas CA or Ann Arbor CA (Onsite)

Job Description

Role Overview
We are seeking a senior ServiceNow Technical Management Consultant to architect lead and execute the enterprise ServiceNow platform. This role serves as the hands on technical authority responsible for platform vision roadmap and delivery with a strong focus on CMDB ITOM ITAM integrations and AI driven capabilities. The consultant will drive platform engineering while leading technical teams and partnering closely with infrastructure security and enterprise stakeholders.

Key Responsibilities

• Own ServiceNow platform architecture technical strategy and multi year roadmap
• Act as the technical authority for CMDB ITOM and ITAM implementations
• Architect and deliver an enterprise CMDB aligned to CSDM including CI models relationships normalization reconciliation and data governance
• Lead ITOM engineering including Discovery Service Mapping Event Management and AIOps
• Architect ITAM solutions covering hardware software SaaS and cloud asset lifecycles
• Design and govern integrations using Integration Hub APIs and event based patterns
• Execute end to end delivery from technical design through production deployment
• Ensure platform performance scalability security and upgrade readiness
• Leverage ServiceNow AI capabilities such as Predictive Intelligence Virtual Agent AI Search and Now Assist
• Lead and supervise developers business analysts administrators contractors and system integrators
• Conduct architecture configuration and code reviews and enforce platform standards
• Partner with Cybersecurity Identity Server Network Datacenter End User Computing Procurement Legal and Asset Management teams
• Translate business and operational requirements into scalable technical solutions

Minimum Qualifications

• 8 12 years of hands on ServiceNow platform experience
• Proven enterprise delivery of CMDB ITOM and ITAM programs
• Deep knowledge of ServiceNow data architecture CI modeling and service mapping
• Strong experience with Discovery MID Server design integration and automation
• Advanced ServiceNow scripting and JavaScript skills
• Experience leading technical teams and managing vendors or contractors
• Strong execution mindset with accountability for delivery outcomes

Preferred Qualifications

• ServiceNow certifications (CSA CIS CAD; CTA preferred)
• Experience with AIOps and AI enabled ServiceNow capabilities
• Background in large scale enterprise transformations or platform modernization
• Senior level consultant / technical leadership role with hands on delivery responsibility.