NAA Engagement Specialist (Onsite)

Hi

Hope all is well Please revert me with an updated resume if you would like to apply for this role

Title : NAA Engagement Specialist (Onsite)

Duration : 6 Month

Location : Boston MA

Job Description:

• Documentation
• Analysis
• Stakeholder Engagement
• Workflow Management
• Data Interpretation

End-User Engagement & Discovery

• Lead structured engagement sessions with lab scientists instrument operators and Business System Owners across all sites Boston SanDiego Oxford/UK and others) to understand how Non-Attributable Accounts (NAAs) are currently used in day-to-day operations.
• Document current-state workflows instrument dependencies and access patterns for each active NAA with particular focus on the top NAA-host pairs driving the majority of activity.
• Build and maintain a comprehensive registry of system owners and end users associated with active NAA-dependent host names across the Lab OU.

• NAA Usage Documentation & Analysis
• Work with the engineering team to interpret NAA login activity data translating technical findings (allow/deny lists host activity logs delta analyses) into plain-language summaries for business stakeholders.
• Document the specific purpose frequency and operational context of NAA use for each account-host pair under review creating a living record that informs both remediation decisions and future audit requirements.
• Serve as the primary point of contact for Business System Owners navigating the transition from NAAs to attributable accounts and properly managed service accounts.
• Support system owners in completing required actions (engagement confirmations vendor access approvals ServiceNow requests) within program timelines.
• Content Development & Communications
• Draft targeted communications to lab heads site heads and Business System Owners as the program progresses in coordination with the Lab Solutions leadership team.
• Build review-ready content packages for leadership updates including workstream status summaries stakeholder engagement progress and outstanding risk items.
• Cross-Workstream Support
• Support business analysis activities across all four active security workstreams: NAA remediation software download restrictions vulnerability remediation and USB data transfer restrictions.
• Contribute to the demand intake process by helping end users and vendors navigate the ServiceNow-based service account request workflow once activated.
• Required Education Level
• Bachelor s degree required (B.S. in Business Information Systems Life Sciences or a related field or equivalent practical experience).

Required Experience

• Experience producing clear professional documentation including process maps workflow descriptions stakeholder registers and training materials.
• Experience supporting technology change programs or system migrations particularly those requiring significant end-user engagement is highly desirable.

Required Knowledge / Skills

Stakeholder Engagement & Communication

• Exceptional interpersonal and communication skills able to build trust quickly with scientists lab operators and senior Business System Owners across multiple sites and cultures.
• Ability to translate complex technical concepts (Active Directory service accounts NAAs endpoint security) into plain language that non-technical audiences can act on.
• Comfortable facilitating structured discovery workshops one-on-one interviews and group review sessions both in-person and virtually across global sites.

• Documentation & Analysis
• Strong documentation skills with a high standard for accuracy clarity and completeness.
• Proficiency in Microsoft Office (Word Excel PowerPoint) and collaboration tools (Confluence SharePoint or equivalent).
• Content & Training Development
• Familiarity with Confluence or similar wiki-based platforms for publishing and maintaining living program documentation.
• Working Style
• Highly organized and self-directed able to manage multiple stakeholder engagement tracks simultaneously across different sites and workstreams.
• Detail-oriented with strong follow-through ownership of open items through to resolution is essential in this role.
• Collaborative and culturally aware this role engages stakeholders across US East Coast US West Coast and UK sites with different working norms and constraints.
• Resilient and adaptable comfortable operating in a program where scope priorities and stakeholder

If you are interested please share your updated resume and suggest the best number & time to connect with you

Thanks & Regards