Oracle Fusion Service Delivery Manager

We are looking for an experienced Oracle Fusion Service Delivery Manager with strong techno-functional expertise to lead the delivery support and continuous improvement of Oracle Fusion applications. The ideal candidate will have a balanced background in both functional processes and technical capabilities ensuring high-quality service delivery and stakeholder satisfaction.

Key Responsibilities:

• Lead end-to-end service delivery for Oracle Fusion applications ensuring SLA adherence and service excellence
• Act as the primary point of contact for business stakeholders managing expectations and communication
• Oversee application support incident management problem resolution and change management processes
• Provide techno-functional expertise across Oracle Fusion modules (e.g. Finance SCM HCM)
• Collaborate with business teams to understand requirements and translate them into functional and technical solutions
• Drive continuous improvement initiatives system enhancements and optimization efforts
• Ensure compliance with governance security and audit requirements
• Coordinate with Oracle and clients for issue resolution and upgrades

Required Skills & Qualifications:

• 10 years of IT experience with at least 5 years in Oracle Fusion applications
• Strong functional knowledge in one or more Oracle Fusion modules (Finance SCM HCM etc.)
• Hands-on technical understanding
• Proven experience in service delivery management and ITIL processes
• Excellent stakeholder management and communication skills
• Experience managing cross-functional and distributed teams
• Strong problem-solving and decision-making abilities

Preferred Qualifications:

• Oracle Fusion certifications
• ITIL certification
• Exposure to Kanban/ Agile/ SDLC practices

Key Competencies:

• Leadership and team management
• Customer-focused mindset
• Analytical thinking
• Ability to handle high-pressure environments
• Strong organizational and multitasking skills

Who We are...

SmarTek21 founded in 2006 is an innovative digital transformation leader dedicated to empowering organizations through design-led data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps Data Engineering and analytics Testing Automation and support and comprehensive Managed Application and Infrastructure Services. Weve evolved from our consulting and development roots into a full-spectrum service provider integrating advanced technologies like Generative AI (GenAI) to facilitate our clients seamless transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21 youll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.