Job Title: Branch Manager

Description: The Branch Manager is responsible for leading all aspects of branch operations ensuring excellent customer service achieving financial and sales objectives managing risk and compliance and developing a high-performing team. This role serves as the primary point of contact for customers and local stakeholders and drives initiatives to improve operational efficiency and branch profitability.

Responsibilities

• Lead coach and develop branch staff to deliver outstanding customer service and meet sales targets.
• Manage daily branch operations including cash handling teller activities and transaction processing.
• Drive branch sales and cross-selling of products and services to meet or exceed targets.
• Monitor and manage branch performance against budget KPIs and profitability goals.
• Ensure compliance with regulatory requirements internal policies and audit standards.
• Identify assess and mitigate operational credit and compliance risks.
• Recruit onboard evaluate and retain talented staff; conduct performance reviews and create development plans.
• Build and maintain strong relationships with customers local businesses and community partners.
• Prepare and present regular branch performance reports forecasts and action plans to senior management.
• Implement process improvements to increase efficiency reduce losses and enhance the customer experience.

Qualifications

• Bachelor's degree in Business Finance Accounting or related field or equivalent professional experience.
• Proven experience in branch management retail banking or retail store leadership with a track record of meeting sales and operational goals.
• Strong understanding of financial products P&L management budgeting and forecasting.
• Knowledge of regulatory requirements compliance procedures and risk management best practices.
• Excellent leadership communication and interpersonal skills with the ability to motivate and develop teams.
• Proficiency with banking systems CRM tools and Microsoft Office applications.
• Strong analytical problem-solving and decision-making capabilities.

Skills

• Branch Management
• Team Leadership
• Sales Management
• Customer Service
• Financial Analysis
• Budgeting
• P&L Management
• Regulatory Compliance
• Risk Management
• Performance Management
• Employee Development
• Recruiting
• Coaching
• Relationship Building
• Communication
• Problem Solving
• Microsoft Excel
• Banking Operations
• Cash Handling
• Audit
• CRM
• Time Management
• Decision Making
• Strategic Planning
• Conflict Resolution
• Process Improvement
• Operational Excellence
• Data Analysis
• Credit Administration
• Fraud Prevention