Staff Program Manager, Incident Management AV Development

Job Description

Staff Program Manager Incident Management Autonomous Vehicle Development

At General Motors our product teams are redefining mobility. Through a human-centered design process we create vehicles and experiences that are designed not just to be seen but to be felt. Were turning todays impossible into tomorrows standard - from breakthrough hardware and battery systems to intuitive design intelligent software and next-generation safety and entertainment features.

Every day our products move millions of people as we aim to make driving safer smarter and more connected shaping the future of transportation on a global scale.

The Safety Assurance for Effective Autonomous Driving Software (SAFE-ADS) department is part of GMs Global Product Safety System and Certification (GPSSC) organization. Our mission is to help GM deliver trusted automated driving products. As the central authority for automated driving system (ADS) safety SAFE-ADS brings together experts from across the company to develop and maintain a comprehensive safety case including safety performance indicators for GMs automated driving technologies.

GMs vision is zero crashes zero emissions and zero congestionand autonomous vehicle safety is essential to achieving that vision.

The Role

The Staff Program Manager Incident Management AV Development is the strategic leader responsible for the full lifecycle of incident response for GMs AV test operations. This role leads a team of Incident Response Specialists sets the bar for safety and quality and ensures GMs global AV incident response runs with precision reliability and compliance.

Youll shape the strategy elevate crossfunctional alignment and build a highperforming team that delivers fast accurate and consistent incident management across a missioncritical program.

What Youll Do

Set the Strategy

• Own the incident response vision roadmap playbooks escalation models and quality standards for AV operations.

• Align engineering operations safety legal and executive partners around clear disciplined incident response processes.

Lead & Develop the Team

• Manage and mentor Incident Response Specialists; drive accountability growth and team cohesion.

• Foster a culture rooted in safety precision continuous improvement and psychological safety.

Crisis & Incident Command

• Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts.

• Provide executivelevel clarity during fastmoving events while ensuring disciplined realtime response operations.

• Serve as the an escalation point for critical fleetimpacting or reputationally sensitive incidents.

Technical & CrossFunctional Leadership

• Partner closely with technical experts to diagnose issues across software hardware and systems.

• Coordinate response efforts with engineering operations safety legal communications and executives; ensure accurate documentation and aligned messaging.

Process Excellence

• Build and continually improve tools workflows and best practices to increase response speed clarity and quality.

• Provide actionable insights for Legal Safety Regulatory and Communications teams.

Communication & Compliance

• Deliver timely updates during incidents; support legal inquiries regulatory reporting and lawenforcement requests.

• Review DMV/NHTSA requirements and influence policy compliance and documentation updates.

Training & Enablement

• Lead onboarding and ongoing training for incident responders and crossfunctional partners.

• Develop and run incident exercises to strengthen readiness and reinforce safety culture.

Your Skills & Abilities (Required Qualifications)

• Deep knowledge of incident response frameworks in AV mobility or other complex safetycritical environments

• 7 years in incident management including experience as an Incident Commander or lead responder

• 3 years of people leadership experience

• Proven ability to stay calm clear and precise during highpressure escalations

• Experience briefing senior leadership in real time

• Demonstrated experience training teams and reinforcing safety culture

• Ability and willingness to participate in a 24/7 oncall rotation

What Will Give You a Competitive Edge (Preferred Qualifications)

• Degree in Emergency Management Operations Business or related field

• Experience with legal hold/evidentiary requests lawenforcement interactions and regulatory communications

• Background in highly regulated industries (Automotive Aviation Maritime Rail etc.)

• Certifications such as NIMS/ICS ITIL or equivalent

• Strong analytical skills; experience with tools like Looker

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position as well as geography of the selected candidate.

• The salary range for this role is 134700 to 245000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance job level and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.

Company Vehicle: Upon successful completion of a motor vehicle report review you will be eligible to participate in a company vehicle evaluation program through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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