Group Product Manager – Unified Entitlement & Fulfillment

Job Description

Why join us

General Motors pioneers the innovations that move and connect people to what matters. We see a world with zero crashes zero emissions and zero congestion. As we move toward this vision software and intelligent hardware play an integral role as they become more prominent in our vehicles.

Within Software & Services Product Management we are building a world-class product development culture and a portfolio of software-defined vehicles by tightly integrating software hardware and services to create complete and compelling vehicle experiences for our customers.

Keys locks power doors windows and other entry systems sit at the heart of how customers first experience and trust our vehicles. From seamless secure entry and delightful welcomes to advanced powered closures this team shapes everyday interactions that must feel effortless safe and intuitive in every GM vehicle around the world.

The Role

The Staff Product Manager for Unified Entitlement & Fulfillment owns the strategy roadmap and execution for GMs global entitlement and fulfillment stack for connected vehicle services. GMs Unified Entitlement & Fulfillment Platform is essentially the brain and plumbing that decides who should get which connected services or digital upgrades turns those services on/off in the car and apps and verifies that everything is working correctly end-to-end.

This role is responsible for the unified platform pulls them together into one global source of truth and one consistent flow: entitlement eligibility activation verification observability. This is a highly cross-functional leadership role that works across engineering architecture commercial teams regional operations and program management to land a multiyear roadmap while actively managing data quality observability and operational risk in production.

What Youll Do

• Set and evolve the north star vision strategy and multiyear roadmap for GMs Unified Entitlement & Fulfillment Platform within the broader OnStar & Customer Experience ecosystem.

• Define clear problems product requirements and decision models that standardize capability entitlement and lifecycle logic across cloud and invehicle systems.

• Lead roadmap execution and prioritize the platform backlog with engineering program management and regional partners to deliver highimpact milestones for vehicle and commercial launches.

• Steer global entitlement rules servicecode models and catalog strategy so regional variants converge into a configurable extensible global platform.

• Own data quality KPIs and observability for entitlement and fulfillment flows driving improvements that reduce defects false denials and operational firedrills.

• Act as the primary crossfunctional leader and storyteller for the platform aligning senior stakeholders dependent product teams and regional organizations.

• Ensure strong governance risk management and compliance across entitlement decisions and feature activation including auditability privacy and safety controls.

Your Skills & Abilities (Required Qualifications)

• 8 years of product management experience with at least 4 years owning complex platform or infrastructure products (e.g. entitlements identity/access billing decision engines or large-scale backend platforms).

• Proven track record defining and shipping multiyear multiteam roadmaps that span cloud services data platforms and ondevice/embedded systems.

• Strong systems-thinking skills and comfort working in problem spaces that combine rules/decisioning data modeling and highreliability operations.

• Experience writing highquality PRDs/strategy documents and leading cross-functional teams (engineering architecture program management operations and business stakeholders).

• Demonstrated ability to use data telemetry and observability signals to drive prioritization and continuous improvement.

• Excellent communication and stakeholder management skills including the ability to synthesize complex technical topics into clear outcomeoriented narratives for senior leadership.

What will give you competitive edge (Preferred Qualifications)

• Experience in connected vehicle telematics subscription/entitlement platforms or other safety- and revenuecritical digital services.

• Familiarity with rule engines decision models (e.g. features/capabilities/rules/facts) and global catalog/EDM systems.

• Background working with regionalized architectures (different rules and products by country/region) and consolidating them into global platforms.

• Experience with invehicle software or embedded systems especially for feature activation OTA or safetyrelevant functionality.

• Prior ownership of platforms supporting high auditability and regulatory compliance (e.g. SOX privacy safety).

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week at minimum. This position will be located in Warren MI.

Company Vehicle: Upon successful completion of a motor vehicle report review you will be eligible to participate in a company vehicle evaluation program through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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