Payment Accuracy Supervisor

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact .

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Office of Family Assistance

TheOffice ofFamily Assistanceprovides policy operational technical assistance and training support for safety net programs that assist low-income Ohioans. This includes: Cash assistance programsfunded by the Temporary Assistance for Needy Families (TANF) Block Grant including Ohio Works First (OWF) and the Prevention Retention and Contingency programs; Food assistance programsincluding the Supplemental Nutrition Assistance Program (SNAP) the Summer EBT Program the Commodity Supplemental Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP);Program Integrity;and Adult Protective Services. Learn more about the office by visiting the Office of Family Assistance webpage.

What You Will Do

The Payment Accuracy Supervisor (Human Services Program Administrator 2) oversees SNAP Payment Error Rate (PER) compliance activities for County Departments of Job and Family Services (CDJFS) for the state. This role supervises a team of case management analysts and ensures that all mandated SNAP Payment Error Rate reviews are conducted accurately thoroughly and in accordance with state and federal regulations. The position directly supports Ohios compliance with federal SNAP requirements and contributes to statewide accuracy in eligibility determinations.

Job Duties

• Oversee the completion of state mandated SNAP Payment Error Rate (PER) reviews for assigned counties

• Ensure PER reviews meet all state and federal regulations guidelines and documentation standards

• Distribute monthly cases equitably to PER reviewers across the state and monitor case progress for accuracy and timeliness

• Conduct detailed second-level reviews of PER cases confirming correct documentation accurate date entry into the state PER review system and proper benefit budget calculations

• Verify that all required client verifications and state and federally required review elements are included

• Identify error trends and discuss findings with ODJFS and CDJFS leadership as appropriate

• Supervise assigned staff including work assignment direction and workload management

• Conduct performance evaluations establish goals provide feedback and monitor overall staff performance

• Participate in hiring recommendations approve or deny leave and recommend discipline as needed

• Lead staff meetings and support ongoing staff development

• Maintain required records logs and files; prepare reports and correspondence

• Maintain subject matter knowledge by reviewing instructional materials and regulatory updates

• Use computer systems and software to manage documents reports and PER data

Challenges

• Ensure consistent compliance across all counties that vary widely in resources staffing and experience

• Manage high PER review volume while maintaining strict accuracy and documentation standards

• Identify error trends and effectively communicating findings to state and county leadership

Recommended Skills

• Social or behavioral science

• Program planning for human service organizations

• Social program and policy analysis

• Applicable agency and governmental laws regulations and procedures

• Supervisory principles and techniques

• Management principles (developed after employment)

• Accounting finance or budgeting (developed after employment)

• Ability to handle sensitive inquiries and maintain effective communication with government officials and the public

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered at the Rhodes State Officer Tower - 30 E. Broad Street Columbus OH 43215

Travel: Occasional travel within the state of Ohio.

PN(s):

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

The ideal candidate at minimum must have the following:

Option 1:

• Completion of undergraduate core program in social or behavioral science pre-medicine or public or business administration or accounting;

AND

• 18 months experience in delivery of human services or medical assistance in governmental community or private human support services agency or medical provider or review of such services for cost containment/budget planning;

AND

• 6 months experience in supervisory principles/techniques.

Option 2:

• Completion of graduate core program in social or behavioral science medicine-related field or public or business administration or accounting;

AND

• 12 months experience in delivery of human services or medical assistance in governmental community or private human support services agency or medical provider or review of such services for cost containment/budget planning;

AND

• 6 months experience in supervisory principles/techniques.
  

Note: Training in business or public administration or accounting and experience in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions.

Option 3:

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohios E1 Pay Schedule Pay Range 13. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $35.68per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented diverse and dedicated employees.
• We get better at what we do every day.