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Telecommunications Supervisor
Job Location:
Job Location:
Philadelphia, PA - USA
Salary:
Not provided by the employer
Salary:
Experience Required:
5years
Experience Required:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Telecommunications Supervisor
Location: Philadelphia PA
Note: This is an onsite position
Job Description
The Telecommunications Supervisor is responsible for supervising and coordinating daily telecommunications operations including cabling PBX/telephony support VoIP services telecom room activities service ticket management and project support. This role oversees Cable Technicians and PBX/Telephony staff assigns daily work prioritizes service requests manages escalations and ensures timely completion of telecommunications tasks in accordance with applicable standards procedures and safety requirements.
The ideal candidate will have five to seven years of experience in telecommunications cabling low-voltage infrastructure or IT infrastructure support along with prior experience supervising technical staff and managing day-to-day operational activities.
Key Responsibilities
- Supervise and coordinate daily activities of Cable Technicians and PBX/Telephony staff.
- Assign tasks schedule work and prioritize activities based on operational needs service tickets and project requirements.
- Serve as the primary point of contact for telecommunications issues escalations and coordination with other IT teams.
- Oversee the telecommunications ticket queue to ensure timely response resolution documentation and escalation.
- Review work orders service tickets and reports to ensure quality accuracy and completion.
- Coordinate cabling telephony and telecom support activities for projects moves adds and changes.
- Ensure telecom work complies with applicable standards procedures documentation requirements and safety guidelines.
- Maintain documentation related to telecom infrastructure workflows telecom rooms and operational procedures.
- Coordinate with vendors contractors and internal stakeholders for telecom-related services installations repairs and projects.
- Prepare operational reports workload metrics ticket status updates and telecom performance summaries.
- Support PBX VoIP voice infrastructure structured cabling fiber copper and telecom room operations.
- Perform other related duties as assigned.
Required Qualifications
- Five to seven years of experience in telecommunications cabling low-voltage infrastructure or IT infrastructure support environments.
- Experience supervising technical staff assigning work and managing day-to-day operational activities.
- Working knowledge of low-voltage cabling including fiber and copper cabling.
- Knowledge of structured cabling standards and telecom room operations.
- Familiarity with PBX/telephony systems VoIP and basic voice infrastructure concepts.
- Experience managing service tickets work queues operational reports and workload tracking.
- Strong communication and coordination skills with both technical and non-technical teams.
- Ability to act as a clear escalation point and decision-maker for telecommunications issues.
- Ability to coordinate multiple priorities vendors staff assignments and project-related telecom tasks.
Preferred Qualifications
- Supervisory or telecom-related certifications preferred such as BICSI Avaya or equivalent.
- Experience supporting public-sector government municipal or large enterprise IT environments.
- Experience with telecom documentation operational reporting and vendor coordination.
- Knowledge of MAC activities including moves adds and changes for telecom and cabling services.
If you are: bright motivated skilled a difference-maker able to get things done work with minimum direction
enthusiastic a thinker able to juggle and multi-task communicate effectively and lead then
we would like to hear from you. We need exceptionally capable people for this role for our client
so get back to us and tell us why you think you are a fit.
About Us:
Since 2000 Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting
firm in the Philadelphia region. Tri-Force specializes in IT staffing software development (web and mobile apps)
systems integration data analytics system automation cybersecurity and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity
increasing efficiencies through automation and lowering costs. Our clients benefit from our three distinguishing
core values: integrity diligence and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nations fastest-growing companies.
Required Skills:
Five to seven years of experience in telecommunications cabling or IT infrastructure support environments. Experience supervising technical staff assigning work and managing day to-day operational activities. Working knowledge of low-voltage cabling (fiber and copper) structured cabling standards and telecom room operations. Familiarity with PBX/telephony systems VoIP and basic voice infrastructure concepts.
Required Education:
Bachelors degree in information systems Computer Science or equivalent experience
