Operations Manager | NightSky | San Luis Obispo, CA

Were seeking an experienced hands-on Operations Manager to lead day-to-day hotel operations at Nightsky San Luis Obispo. This role is responsible for ensuring seamless execution across Front Office Housekeeping and Engineeringand that the property reflects Nightskys mission of setting the standard in positive impact nature-focused hospitality.

This is a full-time on-site exempt position that reports to the General Manager. The salary for this position is $80000.

Nightsky

Nightsky San Luis Obispo is an elevated nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection rejuvenation and simple-but-beautiful moments our luxurious eco-tents al fresco gathering spaces and curated activities offer guests a refined comfortable immersion in nature.

Our personality is warm adventurous neighborly stylish yet approachable. We believe in the power of shared humanity in balance in embracing natures rhythm and in taking it easy while delivering thoughtful meaningful hospitality.

Set within Nightsky Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerroa name born from the union of mar(sea) and cerro(hill)pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do from the ingredients we source to the atmosphere we create.

We operate a streamlined light-touch service modelwhere guests may encounter only a few hosts but every detail feels curated intentional and inspired by the natural world around us.

Who We Are

• Passionate about hospitality the outdoors and creating meaningful guest experiences.
• Culture-driven committed to respect teamwork accountability and entrepreneurial spirit.
• Unique in our approach encouraging individuality authenticity and creativity.
• Innovators constantly evolving to enhance experiential programming and guest engagement.
• A growing team seeking leaders who recognize the importance of associate engagement and guest connection.
• Proud to promote from within and build diverse inclusive teams that thrive.

What You Will Be Doing

Operations Leadership

• Lead daily operations across Front Office Housekeeping and Engineering ensuring consistent execution of Nightsky standards.
• Serve as the Manager on Duty confidently making operational decisions and supporting overall property flow.
• Act as the operational extension of the General Managersupporting coverage decision-making and leadership presence as needed.
• Maintain the integrity cleanliness safety and functionality of all guest rooms public spaces back-of-house areas and outdoor environments.
• Support ongoing operational readiness across the property proactively identifying gaps and implementing solutions.
• Ensure all departments are aligned and operate efficiently within a staff-light high-touch service model.

Guest Experience

• Deliver a seamless intuitive guest journeyfrom arrival to departurerooted in warmth ease and connection.
• Monitor guest feedback reviews and service recovery trends; implement adjustments to elevate the guest experience.
• Ensure operational details support Nightskys nature-forward ethos including wayfinding lighting grounds and ambient flow.
• Oversee onsite programming and experience execution ensuring activities and activations align with the Nightsky brand and guest experience vision.
• Partner closely with Sales and Food & Beverage teams to execute group events property activations retreats and special programming.

People Leadership

• Recruit train coach and develop Front Office Housekeeping and Engineering teams.
• Foster a positive accountable and inclusive team culture where associates feel supported and empowered.
• Lead by examplerolling up your sleeves and working shoulder-to-shoulder with the team when needed.
• Conduct regular check-ins performance feedback and development planning for direct reports.

Financial & Asset Stewardship

• Support labor planning scheduling and cost controls in partnership with the GM.
• Oversee departmental inventory preventative maintenance programs and asset care.
• Partner with vendors and third-party contractors to support operational needs preventative maintenance and property upkeep.
• Ensure proper use of systems supplies and tools to maximize efficiency and longevity.

Safety Compliance & Collaboration

• Ensure compliance with OSHA standards safety protocols and company policies.
• Partner closely with People & Culture Engineering and shared services teams.
• Maintain readiness for inspections audits and brand standards reviews.

What You Bring to the Table

Experience & Qualifications

• 4 years of hotel operations experience with at least 2 years in a leadership role.
• Demonstrated experience leading Front Office and Housekeeping teams; Engineering exposure strongly preferred.

• A proven track record of delivering strong guest satisfaction and colleague engagement.
• Experience working in boutique lifestyle or experiential lodging environments preferred.
• Comfortable using hospitality technology (PMS scheduling tools reporting systems) and training teams to do the same.
• Strong organizational communication and problem-solving skills.
• Ability to work a flexible schedule including weekends holidays and varying shifts.
• Knowledge of environmental stewardship sustainability practices OSHA standards and food safety strongly preferred.

• Ability to speak Spanish or other languages is a plus.

Leadership & Behaviors

• A natural host with a genuine passion for hospitality outdoor adventure and creating meaningful experiences.
• A warm confident leadership style that inspires trust and fosters communityinternally and with guests.
• A lead-from-the-front management styleyoure hands-on comfortable working shoulderâtoâshoulder with your team and you dont hesitate to jump into any task when needed.
• A strategic thinker who can also roll up their sleeves and lead hands-on operations.
• A cultural ambassador who embodies Nightskys ethos and brings genuine passion for hosting and connection.
• A calm confident and approachable leader who builds trust quickly.
• Highly adaptable and comfortable navigating evolving priorities.
• Takes ownership and follows through with consistency and accountability.

Whats In It for You

• Competitive compensation package including quarterly incentive plan.
• Generous health dental and vision insurance plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching feedback and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities when you grow we grow!
• Clear pathways to future leadership opportunities including advancement to GM roles at additional Nightsky locations or above-property executive positions.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE.

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

While this is a salaried position be prepared to accommodate varying schedules including nights weekends and holidays as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

Required Experience:

Manager