Coordinator, Commercial Operations

The Coordinator Commercial Operations provides operational support of commercial priorities to senior leadership across the Raffles and Fairmont brands. The role combines executive-level operational management with meaningful involvement in sales marketing and commercial strategy work including initiatives analytics and cross-functional coordination. This role provides direct exposure to and involvement in commercial strategy performance management and brand growth initiatives within a global luxury hospitality organization.

Critical Activities

Manage complex executive calendars and schedules across time zones. Coordinates diverse commercial initiatives and tracks progress for Raffles and Fairmont.

Synthesize commercial data for leadership.

Ensures seamless communication across internal departments and external partners. Balances executive support with strategic commercial project involvement.

Maintains professionalism and discretion with sensitive information and stakeholders.

Essential Duties and Responsibilities

Executive Operations and Leadership Enablement

Manage the calendar scheduling and meeting coordination of senior commercial leadership across multiple time zones

Arrange travel and prepare detailed briefing notes and pre-meeting materials

Draft and manage correspondence follow-up communications and internal updates on behalf of leadership

Act as a central point of accountability for tracking strategic initiatives and ensuring timely delivery of key milestones

Maintain a clear view of priorities and ensure actions and commitments are tracked and followed through

Prepare agendas capture meeting notes and distribute action items to the appropriate stakeholders. Provide in-office operations support to the overall receptionist function and facilities as needed.

Commercial Operations & Execution

Own the development of executive-level of presentations reporting decks and materials for ownership brand and leadership meetings

Lead defined workstreams within commercial initiatives ensuring timely execution and measurable outcomes

Own and maintain commercial performance dashboards and reporting frameworks used by senior leadership

Analyze and synthesize hotel performance and commercial data sales reporting and budgets into clear concise formats for actionable insights

Partner with sales marketing revenue management and operations teams to drive cross-functional alignment and commercial priorities and initiatives.

Manage logistics for commercial meetings conferences and events including scheduling preparation and follow-up

Contribute to continuous improvement of commercial processes tools and organizational effectiveness

Strategic Initiatives & Analytics

Take ownership of defined project workstreams as directed including opening trackers owner presentation support campaign coordination and commercial reporting

Conduct research and synthesize findings to support leadership decision-making

Support the development and maintenance of tools trackers and frameworks that improve the efficiency and organization of the commercial team

Assist in coordinating AI-related and technology initiatives as they arise within the commercial function

Qualifications :

• 25 years of professional experience in a commercial operational or executive support environment hospitality consulting luxury agency or media backgrounds are all relevant
• Strong organizational skills and ability to manage multiple competing priorities with accuracy and composure
• Excellent written and verbal communication skills with the ability to produce polished concise materials independently
• Experience working with data reporting or performance metrics in a business environment
• Commercially curious an interest in how a luxury hospitality business operates beyond purely administrative responsibilities
• Experience supporting or contributing to cross-functional projects or strategic initiatives
• Proficiency in Microsoft Office (Word Excel PowerPoint) and familiarity with project management or collaboration tools
• High degree of professionalism and discretion when working with or on behalf of senior executives
• Ability to synthesize complex information into clear summaries and presentations
• Self-motivated solutions-oriented and able to operate with a degree of independence

Applicants must be legally authorized to work in the United States at the time of application.

Additional Information :

Salary Range: $84000 - $104000 USD
Full-time based in our New York Office

Remote Work :

No

Employment Type :

Full-time