Leave of Absence Delivery Specialist (US Shift)

We are seeking a motivated and detailoriented colleague to support the US Leave of Absence (LOA) Delivery Team during a maternity leave period.
This temporary opportunity is ideal for someone who is looking to expand their HR operational expertise gain exposure to North America processes and develop skills in a highly specialized highimpact area of HR Service Delivery.

You will join a dynamic team that manages LOA cases for US colleagues working closely with the Regional HRS LOA.

Key Responsibilities

Case Management & Daily Operations

• Process LOA cases in HR Cloud with accuracy and timeliness
• Execute payrollimpacting updates including:
  oAssignment status changes
  oPTO adjustments
  oPay-impacting corrections
• Manage documentation validations and case notes.
  

Payroll Accuracy & Compliance

• Ensure all updates are compliant with state and federal requirements
• Support weekly/monthly reporting (e.g. Aflac reports state notices)
• Escalate complex or highrisk cases to Regional Tier 2.
  

Process & Documentation Support

• Maintain SOPs trackers and documentation in SharePoint following naming/versioning standards
• Apply mailbox management best practices (rules organisation followups).
  

CrossTeam Collaboration

• Partner with Regional HRS LOA teams in daily operations
• Participate in knowledge sharing shadowing and crosstraining activities
  

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What Were Looking For

Essential Skills

• Strong analytical and mathematical ability (critical for payrollrelated work)
• Fluent English (verbal and written) to interact confidently with US colleagues
• Excellent attention to detail and ability to maintain accuracy under pressure
• Strong problemsolving capabilities and good judgment on what to escalate
• Ability to work with sensitive information and handle colleague cases professionally

Technical Requirements

• Advanced Excel skills (pivot tables formulas data validation)
• Experience with HR Cloud (or ability to learn quickly).
• Familiarity with ServiceCentral
• Comfort working with SharePoint and structured documentation.
  

Preferred Experience

• Knowledge of LOA PTO or payroll processes
• Previous experience in HR operations service delivery or case management

What This Opportunity Offers

• Exposure to US regulatory and operational HR processes
• Handson experience in a highly specialized and complex HR domain
• Crosstraining and development in LOA PTO escalations and reporting
• Opportunity to collaborate closely with Regional HRS LOA leadership

• A stepping stone toward broader roles in HR Service Delivery or regional functions

WTW is an Equal Opportunity Employer