About Lumafield:
Lumafield was founded in 2019 to upgrade manufacturing.
We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.
Engineers make million-dollar decisions every day and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products as well as AI-driven tools that highlight problems and generate quantitative data Lumafield promises to revolutionize the way complex products are created manufactured and used across industries. We started with industrial CT scanning which for us was the most valuable but underutilized tool in the manufacturing toolbox enabling us to rapidly inspect essential components non-destructively.
We rebuilt the whole system from X-ray capture to computer vision analysis to web-based collaboration to the entire business model making the most advanced manufacturing tech more accessible to every industry. Our company like our platform is designed for upgrades. Were building for greater intelligence autonomy and speed. For deeper vision operational excellence and powerful insights. And then well upgrade it all again.
Lumafield is headquartered in Cambridge MA and has an office in San Francisco CA.
About the Role:
As the Customer Success Manager Scaled Accounts you own and design Lumafields high-volume customer experience. You will oversee the strategy and execution for our SMB (small business) segment ensuring that many dozens of engineering teams can successfully navigate our hardware and software while maintaining commercial ownership of renewals and contract accuracy.
The customer journey is like a product and our Scaled Account CSM will build and continuously improve on automated workflows self-service education and digital touchpoints to drive adoption and retention. This is a one-to-many role where your success is measured by your ability to efficiently scale technical value through digital excellence.
What Youll Do:
Architect Digital Journeys: Build and manage the end-to-end automated lifecycle in our Customer Success Platform (CSP). You will design triggers for onboarding adoption milestones and at-risk alerts based on product telemetry.
Operational Excellence: Partner with BizOps and RevOps to maintain data integrity. Automate manual processes such as contract opt-out tracking and renewal notifications and ensure customer health scores reflect reality.
Drive Commercial Health: Own the renewal cycle for the SMB segment including budget verification and confirmation of renewal intent (using MEDDPICC) 6-12 months in advance while identifying organic expansion signals
Synthesize the Voice of the Customer: Aggregate feedback from a high volume of users to discern what insights are high value to share with our Product and Engineering teams.
Stand up Systems: Lead the technical implementation and ongoing evolution of our Customer Success Platform (CSP) including working with the CS team to stand up the system design automation workflows build standardized playbooks and create templates
About You:
4 years of experience in consulting customer success RevOps or similar roles
Bachelors in business engineering or science
Process oriented: comfortable thinking in data structures logic based workflows and creating process based on what you observe and see to be needs.
Data-Fluent: Able to work with and structure data sets without losing sight on the business insight or value; able to partner with RevOps to interpret data such as utilization NPS scores to prioritize your weekly actions.
A Technical Communicator: Able to take a complex engineering concept (like CT reconstruction or mesh analysis) and explain it simply in a 2-minute video or a group training session.
Organized: work and follow ups are organized execution is systematic; youre known for your ability to keep track of moving pieces without losing sight of any of them
$120000 - $150000 a year
The salary range listed here represents the anticipated low and high ends of the base salary. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. All full-time employees receive an equity grant.
Lumafield offers both competitive cash and equity compensation as well as a health & wellness stipend 401k parental leave flexible PTO commuter benefits company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds perspectives and skills because the more inclusive we are the better our work will be. Do you feel like your skills dont meet every single requirement listed We encourage you to apply anyway If youre excited about our technology the opportunity and are eager to learn more wed love to hear from you!
In keeping with our beliefs and goals no employee or applicant will face discrimination or harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability genetic information or veteran status.
Reach out if you want to be a part of what we are building.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Lumafield:Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. S...
About Lumafield:
Lumafield was founded in 2019 to upgrade manufacturing.
We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.
Engineers make million-dollar decisions every day and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products as well as AI-driven tools that highlight problems and generate quantitative data Lumafield promises to revolutionize the way complex products are created manufactured and used across industries. We started with industrial CT scanning which for us was the most valuable but underutilized tool in the manufacturing toolbox enabling us to rapidly inspect essential components non-destructively.
We rebuilt the whole system from X-ray capture to computer vision analysis to web-based collaboration to the entire business model making the most advanced manufacturing tech more accessible to every industry. Our company like our platform is designed for upgrades. Were building for greater intelligence autonomy and speed. For deeper vision operational excellence and powerful insights. And then well upgrade it all again.
Lumafield is headquartered in Cambridge MA and has an office in San Francisco CA.
About the Role:
As the Customer Success Manager Scaled Accounts you own and design Lumafields high-volume customer experience. You will oversee the strategy and execution for our SMB (small business) segment ensuring that many dozens of engineering teams can successfully navigate our hardware and software while maintaining commercial ownership of renewals and contract accuracy.
The customer journey is like a product and our Scaled Account CSM will build and continuously improve on automated workflows self-service education and digital touchpoints to drive adoption and retention. This is a one-to-many role where your success is measured by your ability to efficiently scale technical value through digital excellence.
What Youll Do:
Architect Digital Journeys: Build and manage the end-to-end automated lifecycle in our Customer Success Platform (CSP). You will design triggers for onboarding adoption milestones and at-risk alerts based on product telemetry.
Operational Excellence: Partner with BizOps and RevOps to maintain data integrity. Automate manual processes such as contract opt-out tracking and renewal notifications and ensure customer health scores reflect reality.
Drive Commercial Health: Own the renewal cycle for the SMB segment including budget verification and confirmation of renewal intent (using MEDDPICC) 6-12 months in advance while identifying organic expansion signals
Synthesize the Voice of the Customer: Aggregate feedback from a high volume of users to discern what insights are high value to share with our Product and Engineering teams.
Stand up Systems: Lead the technical implementation and ongoing evolution of our Customer Success Platform (CSP) including working with the CS team to stand up the system design automation workflows build standardized playbooks and create templates
About You:
4 years of experience in consulting customer success RevOps or similar roles
Bachelors in business engineering or science
Process oriented: comfortable thinking in data structures logic based workflows and creating process based on what you observe and see to be needs.
Data-Fluent: Able to work with and structure data sets without losing sight on the business insight or value; able to partner with RevOps to interpret data such as utilization NPS scores to prioritize your weekly actions.
A Technical Communicator: Able to take a complex engineering concept (like CT reconstruction or mesh analysis) and explain it simply in a 2-minute video or a group training session.
Organized: work and follow ups are organized execution is systematic; youre known for your ability to keep track of moving pieces without losing sight of any of them
$120000 - $150000 a year
The salary range listed here represents the anticipated low and high ends of the base salary. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. All full-time employees receive an equity grant.
Lumafield offers both competitive cash and equity compensation as well as a health & wellness stipend 401k parental leave flexible PTO commuter benefits company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds perspectives and skills because the more inclusive we are the better our work will be. Do you feel like your skills dont meet every single requirement listed We encourage you to apply anyway If youre excited about our technology the opportunity and are eager to learn more wed love to hear from you!
In keeping with our beliefs and goals no employee or applicant will face discrimination or harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability genetic information or veteran status.
Reach out if you want to be a part of what we are building.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
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Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
