Senior Benefits Administration Services Analyst

Technical Business Analyst Health & Welfare Administration

Do you enjoy functioning as a Subject Matter Expert while helping improve systems and processes
Would you like to collaborate across teams to support benefits administration solutions and client delivery

About the Role:
The Technical Business Analyst will join the client relationship and delivery team supporting Health & Welfare Administration solutions. This role is responsible for configuration support maintenance of applications used for benefits outsourcing and serving as a Subject Matter Expert for assigned processes and systems. The analyst will partner with internal teams and external clients to troubleshoot issues support system enhancements review data and help improve operational processes and reporting capabilities.

Responsibilities:
Working closely with senior analysts to understand existing tools systems workflows and client processes within the Health & Welfare Administration vertical
Assisting with data analysis system analysis data cleanup testing activities and issue resolution
Functioning as a Subject Matter Expert for assigned processes including documentation maintenance and process improvements
Communicating with technical teams management operations teams and external clients to troubleshoot and resolve issues
Supporting configuration and maintenance activities for benefits administration applications and related systems
Recommending and executing enhancements to existing processes workflows and reporting solutions
Creating and maintaining reports documentation and process artifacts to support operational efficiency
Participating in system testing validation and implementation activities for enhancements and updates
Analyzing business requirements and translating them into technical and operational solutions

Requirements:
Have working knowledge of Health & Welfare Administration plans and processes
Have a minimum of 3 years of relevant experience in benefits administration business analysis or related technical support roles
Show proficiency with SQL database navigation and data analysis tools
Show proficiency with Mainframe systems Microsoft Word Excel PowerPoint TFS and Microsoft Access
Demonstrate strong technical analytical problem-solving and troubleshooting skills
Be able to work independently with minimal supervision while utilizing appropriate resources and collaborating effectively with teams
Have excellent listening interpersonal written and verbal communication skills
Be able to manage multiple priorities and work effectively in a client-focused environment

Flexible Working

At Conduent we value individuality and flexible working this role you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits:Comprehensive plans tailored to your needs effective from day one.
• Retirement Savings:Robust programs to help you secure your financial future.
• Employee Discounts:Access to a wide range of discounts on merchandise services travel and more.
• Career Growth Opportunities:Paths for advancement within a global organization.
• Paid Training:Learn while you earn with award-winning learning platforms.
• Paid Time Off:Competitive PTO packages to help you recharge.
• Great Work Environment:Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us youll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients in our communities and for the millions of people we serve.

With over 50000 associates in 24 countries youll be part of a global team thats shaping the future for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($60830 $79000)