Systems Development Manager, ADC PEET

The Amazon Dedicated Cloud (ADC) Platform Engineering and Emerging Technology (PEET) Periphery team is searching for a talented detail-oriented Systems Development Manager (SysDM) to support AWS activities in US ADC regions supporting the Department of Defense and Intelligence Community.

The Aperture team more specifically supports End User Compute (EUC) including the Amazon WorkSpaces service for US ADC customers. Amazon WorkSpaces provides cloud-native virtual desktops secure web browsers and application streaming enabling productivity while maintaining a strong security posture improving agility and reducing cost.

A SysDM will work to solve service-centric technical and business problems devise strategy and facilitate technology solutions that may not yet be defined. They will deliver independently with limited guidance across cross-functional initiatives. Additionally individuals must act as force multipliers understand escalation and find a path forward in difficult situations. The role also necessitates understanding security risks caused by technical complexity and being able to make trade-offs between short-term and long-term needs.

From Day 1 SysDMs are given ownership of a distributed team of engineers responsible for the operational health of EUC services in secure air-gapped cloud environments. Youll own the teams roadmap from hiring and developing talent to defining automation strategy to ensuring your services meet or exceed their availability and performance targets. You wont wait for direction; youll assess the landscape identify the highest-impact opportunities and start driving results.

On a day-to-day basis you will lead your team through a mix of operational and strategic work. That means triaging and resolving service issues driving root cause analysis to prevent repeat incidents and building the dashboards and metrics that keep your team ahead of problems rather than reacting to them. Youll partner with service teams and program managers to support new region builds and feature launches ensuring operational readiness before go-live. Youll also spend meaningful time on your people coaching engineers removing blockers shaping career paths and building a team culture grounded in ownership and continuous improvement.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that after start the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
Lead hire develop and retain a team of engineers supporting EUC services in secure air-gapped AWS ADC regions;
- Own your teams operational roadmap working backwards from customer problems to define priorities scope work and deliver results;
- Drive operational excellence through automation metrics and process improvements that reduce manual toil and enable the team to scale;
- Triage and resolve service issues lead root cause analysis and implement preventative fixes so problems do not repeat;
- Partner with service teams program managers and cross-functional stakeholders to support new region builds feature launches and service parity across ADC regions;
- Identify and manage technical and operational risks clearly communicating trade-offs and mitigation strategies to stakeholders;
- Track and report your teams progress using metrics that capture customer impact SLA compliance and system health.


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

- Bachelors degree or CSSLP (Certified Secure Software Lifecycle Professional)
- 5 years of relevant systems engineering software development or infrastructure engineering experience
- 3 years of experience managing engineering teams including hiring developing and retaining talent
- Experience operating in a 24x7 production environment supporting mission-critical services
- Experience with Linux/Unix systems administration networking and infrastructure automation
- Strong written and verbal communication skills
- Current active US Government Security Clearance of Top Secret with SCI eligibility or above

- Experience managing engineering teams supporting cloud computing services at scale
- Experience with support procedures and methodologies for production environments including ticketing monitoring metrics and SLA management
- Experience improving systems through architecture design patterns reliability and operational scaling
- Strong analytical skills with the ability to use data and metrics to drive decisions and measure impact
- Experience working across organizational boundaries bringing together people with diverse perspectives to deliver results
- Experience with Agile engineering practices (Kanban Scrum continuous delivery)
- Familiarity with at least one modern programming or scripting language (Python Java Go or similar)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 166300.00 - 225000.00 USD annually
USA VA Herndon - 166300.00 - 225000.00 USD annually