Account Manager (EnglishSpanish) – Remote

Are you the kind of person clients trust the moment they meet you Do you spot a problem before it happens and fix it before anyone has to ask

HelpGrid helps fast-growing e-commerce brands (think health & wellness supplements pet products and DTC) deliver world-class customer experiences. Were looking for an Account Manager to own client relationships drive growth and become an indispensable partner to the brands we support.

This isnt just a support-ticket role. Youll build real relationships dig into account data to find opportunities clients havent even thought of yet and be the person who makes things happen.

What youll own

• A portfolio of e-commerce clients youll know inside and out
• Proactive growth strategy for your accounts not just reactive problem-solving
• Cross-functional collaboration to get your clients what they need fast

What were looking for

• Fluent in both English and Spanish (Mandatory)
• 3 years of Account Management Customer Success Client Services or similar client-facing experience.
• Strong relationship management and communication skills.
• Experience interpreting data and using metrics to guide client conversations.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Self-starter with excellent problem-solving skills and a proactive mindset.
• Ability to work independently while collaborating across cross-functional teams.

Why HelpGrid

• Real ownership over client relationships from day one
• Performance-based commission on top of base salary
• Remote-first culture with a genuine support system (youll be paired with an experienced teammate during onboarding)

Department: Account Management

Employment Type: Full-Time contract

Location: Location: Remote

Working Hours: 9:00 AM 6:00 PM US Eastern Time

If youre proactive detail-obsessed and energized by building trust with clients we want to hear from you. Apply now!

About HelpGrid

HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery post-sale engagement and customer support helping our clients recover 1015% more revenue from existing traffic.

Last year alone our work generated over $35 million in additional revenue for our clients.

What began as a small support team has grown into a technology-enabled revenue engine. We have built proprietary tools that optimize customer conversations improve operational efficiency and increase revenue for our clients. As we continue to grow were expanding our technology and AI capabilities while maintaining a customer-first approach built on trust partnership and measurable business impact.

Equal Opportunity Employer

HelpGrid is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race color ancestry national origin religion gender gender identity sexual orientation marital status age disability or any other protected characteristic.