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Position Summary

The CAR-T ERP & Systems Specialist supports the day-to-day execution and sustainment of ERP system operations within the Advanced Therapies (CAR-T) landscape. The role operates under the direction of the CAR-T ERP Business Owner and works in close collaboration with senior ERP systems specialists within the CAR-T ERP team. The position contributes hands-on expertise to system support incident handling access activities and release execution across a validated GxP-regulated Vein-to-Vein supply chain environment.

Key Responsibilities

ERP System Support
Provide functional SAP ERP support for CAR-T manufacturing Cryolab warehousing and distribution processes.
Act as first-line support for system questions and issues performing analysis and escalating complex topics when required.
Support operational continuity across SAP EU2 and integrated systems within validated environments.

System Incident & Deviation Support
Execute system incident and deviation handling activities in line with approved SOPs and quality requirements.
Support documentation tracking and follow-up of incidents to ensure timely resolution and audit readiness.

User Access & Role Support
Support user access and role management activities in SAP EU2 including access requests role reviews and documentation.
Coordinate with key users approvers and IT support teams to ensure compliant and timely access provisioning.

SAP Release & Change Support
Support SAP release execution activities including testing documentation updates and post-release stabilization.
Assist senior team members during release preparation cut-over and hypercare phases.

Process & Documentation Support
Maintain and update system documentation work instructions and SOPs related to ERP processes.
Support training material updates and knowledge sharing within the CAR-T ERP community.

Collaboration & Ways of Working

Works day-to-day as part of the CAR-T ERP systems team in close collaboration with senior ERP systems specialists.
Operates under guidance from the CAR-T ERP Business Owner who retains accountability for ERP vision roadmap and domain decisions.
Collaborates with Manufacturing Supply Chain Quality IT and external partners in a regulated Advanced Therapies environment.

Scope & Decision Making

Executes assigned activities within clearly defined processes SOPs and escalation paths.
No budget people management or strategic decision accountability.
Growing autonomy expected as experience increases within established governance.

Qualifications & Experience

Required
Bachelors degree or equivalent experience in IT Engineering Life Sciences or Supply Chain.
Hands-on experience with SAP ERP or comparable enterprise systems.
Experience working in regulated (GxP) environments or strong willingness to learn.

Preferred
Exposure to Advanced Therapies biologics or patient-centric supply chains.
Experience supporting manufacturing or quality-critical systems.

Required Skillset & Behavioral Competencies

Ability to explain complex system or process topics in clear simple and structured language to diverse stakeholders.
Strong capability to understand and navigate complex system landscapes and interdependencies.
Natural curiosity and eagerness to investigate system architecture data flows and root causes of issues.
Strong stakeholder orientation with the ability to build trust and maintain effective working relationships across functions.
Well-organized and structured working style with attention to detail and follow-up.
Punctual reliable and able to manage priorities and commitments in a disciplined manner.
Comfortable working in a regulated environment with a high focus on compliance and documentation.

Internal Mobility Development Perspective

This role is well suited for employees seeking to build deep expertise in ERP systems within Advanced Therapies. It provides hands-on exposure to SAP validated system operations and cross-functional collaboration with coaching from senior team members and the ERP Business Owner supporting progression toward senior specialist or domain expert roles. #RPOEMEA

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