Self Storage Assistant

SUMMARY/EXPECTATIONS

Provides outstanding/knowledgeable customer service to all customers including answering phones returning customer voicemail messages and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager.

ESSENTIAL FUNCTIONS

Greets walk-in customers in the office

Greets customers throughout the site/facility

Provides excellent customer service

Answers the phone and returns customer voicemail messages

Assists customers in choosing the appropriate size unit for the customers needs Show sample size units to the customer

Show customers unit location at the site

Complete customer leases

Collect/enter customer rent payments

Report and/or correct safety concerns

OTHER JOB FUNCTIONS

Contribute to a positive work environment

Maintain a professional personal appearance

Clean and prepare vacant storage units for rent

Perform daily security check(s) of facility (lock check/audit)

Perform minor maintenance & custodial duties

Enforce rules governing the property

Effectively resolve customer/tenant problems

Complete and submit company forms and reports accurately and timely

Maintain clean orderly office and restrooms

Stock merchandise (if applicable)

Perform other duties as assigned

PHYSICAL REQUIRMENTS

Sit or stand for up to 8 hours per day

Ability to traverse entire property for audit lock removal or tour purposes

Ability to bend twist and lift

Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure

QUALIFICATIONS

Previous retail support or customer service experience

Computer experience (preferably MS Office suite)

Communicate effectively both written and verbally (English)

Demonstrates high customer service standards

Pass a pre-employment drug screen and have acceptable results of a background check

Current valid drivers license and auto insurance