Bilingual Customer Support – Streaming Services Hebrew and English

In this position you will use your strong interpersonal and problem-solving abilities to respond to incoming calls texts and emails; answer questions; build rapport; and resolve issues in a timely manner for a streaming account.

 What we offer:

• Hourly rate $25/hr  and paid training
• Medical dental and vision benefits plus added benefits such as 401k and generous paid time off
• Additional pay incentives as well as monthly rewards & recognition programs
• Promote from within opportunities 80% of our frontline leaders began their careers at Sutherland as agents
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• An opportunity to build a fulfilling career surrounded by supported peers trainers and manager

Qualifications :

• Fluent in both Hebrew and English
• At least one year of customer service experience
• Excellent communication interpersonal and problem-solving skills
• The ability to learn quickly to thrive under pressure and to be flexible in a high volume fast-paced environment
• Self-motivated accountable and goal oriented
• Basic PC keyboarding skills; Microsoft Office experience (Outlook Word Excel)
• Strong problem-diagnosis and problem-solving skills
• Technical support experience and a background working with CRM applications are a plus

Additional Information :

Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Recently re-certified as a Great Place to Work we partner with some of the worlds most known brands in dozens of industries including Banking & Financial Services; Insurance; Communications Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel Transportation Hospitality & Logistics; and Mortgage Services helping them to better support and serve their customers.

Remote Work :

Yes

Employment Type :

Full-time