Home Lending Advisor Sydney

• Frontline Inbound call centre role supporting NAB customer

• Permanent-Full time Later Shifts Mon-Sat 10:30-7:30pm

• This role requires you to work Full time in office for the first 12 weeks of training then enjoy flexible hybrid working atNAB 3 Parramatta Square (3PS)

Our people are customer obsessed. They prioritise the needs and satisfaction of the customerabove all else. Our mindset fosters innovation and creates strong lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As aHome Lending Advisorwithin ourPersonal Banking teamyoullsupport customers with their everyday home loan servicing needs helping resolve enquiries explain products and guide them through next steps with confidence.

This is an inbound contact centre role whereyoullsupport customers and internal NAB colleagues throughbacktobackcalls in afastpacedenvironment.

Each dayyoullgoabove and beyondto:

• Deliver outstanding customer service across inbound calls supporting customers with home loanrelated enquiries

• Listen actively show empathy and work towards firstcontact resolution wherever possible

• Educate customers on products services and processes in a clear and confident way

• Accurately capture customer details activities and outcomes in CRM and core banking systems

• Manage customer feedback viaappropriate systemsand follow up to ensure resolution

• Participate in ongoing training coaching and development to build product knowledge and capability

Werelooking for the best and brightest to deliver the best for our :

• Experience incustomerfacingroles such as retail hospitality call centres telecommunications or utilities

• Confidence working infastpacedhighvolumeservice environments

• Strong communicationskills with the ability to remain calm professional and empathetic

• Experience working collaboratively in team environments and being open to feedback and coaching

• Strong attention to detail and comfort using multiple systems

• Availability to workfulltimein office for the first 12 weeks of training primarily late finishes (up to 7:30pm)

No prior banking experience isrequiredwellprovide full training.

Next Steps for this role:

• You maybe requiredto completeanonline assessmentand digital interviewwhich willrequire you tosubmitvideo responses.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understoodrespectedand celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process and accessibility or alternate methods to apply for this role please visit To discuss adjustment requirements please contact the NAB Careers team via(please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.