REF99022RI Senior Associate Collections I US Shift (400 PM- 100 AM) I Viman nagar Pune

We are looking for immediate joiners for the Collections role in Pune. The ideal candidate should have experience in the Order to Cash (O2C) process with strong communication analytical and customer management skills.

Key Responsibilities

• Handle Collections / Cash Application activities independently as per client-specific processes.
• Ensure adherence to defined TAT accuracy and compliance standards.
• Manage customer accounts and follow up on outstanding payments through voice calls and emails.
• Perform dispute management and coordinate with internal/external stakeholders for resolution.
• Maintain clarity on Debit and Credit balances in customer accounts.
• Ensure timely updates and accurate documentation in ERP systems.

Required Skills & Competencies

Functional Knowledge

• Good understanding of Order to Cash (O2C) processes.
• Ability to independently manage collections-related tasks.
• Basic accounting knowledge is required.
• Working knowledge of SAP is preferred.

Collections Expertise

• Voice calling and customer follow-ups
• Dispute management
• Customer account reconciliation
• Debit & Credit clarity
• Cash application understanding

Customer Orientation

• Ability to understand client expectations and business requirements.
• Focus on meeting and improving SLA performance and deliverables.
• Strong ownership mindset with solution-oriented communication.
• Ability to maintain effective relationships with managers stakeholders and counterparts.

Accountability

• Clear understanding of individual responsibilities and performance expectations.
• Takes ownership and consistently delivers results.

Collaboration & Teamwork

• Works collaboratively towards organizational goals.
• Resolves conflicts proactively and escalates when required.
• Demonstrates adaptability and openness to change management initiatives.

Analytical Thinking & Problem Solving

• Identifies anomalies and process gaps proactively.
• Performs root cause analysis in a structured manner.
• Applies contextual understanding to resolve issues effectively.

Communication Skills

• Strong verbal and written communication skills.
• Confident and professional while interacting with customers and stakeholders.
• Demonstrates active listening empathy and clarity in communication.

Preferred Qualifications

• Graduate in Commerce Finance or related field.
• Experience in Collections / O2C processes preferred.
• Immediate availability to join will be highly preferred.

Qualifications :

/ BBA/ MBA- Finance

Remote Work :

No

Employment Type :

Full-time